Project Materials

EFFECT OF MATERIAL INSPECTION ON PRODUCT QUALITY IN POWER HOLDING COMPANY OF NIGERIA (PHCN)

Chapter one

Introduction

1.1 Background of the Study

In his book “Quality is Free,” Philip Crosby summarises the effect of inspection as follows: “A prudent company ensures that its products and services are delivered to customers by a management system that does not tolerate remake, repairs, waste, or non-conformance of any kind.” These are expensive problems that must not only be discovered and resolved as soon as possible, but also avoided at all costs.”

Product quality as a competitive strategy has become the emphasis of today’s businesses, whether in manufacturing or services. Regardless, any organization’s goal of producing high-quality products or services will be difficult to achieve without the constant scrutiny of inspectors.

Materials that are outsourced or insourced, whether as raw materials, components, spare parts, or maintenance repairs and operation items, must be thoroughly examined to ensure that they are the right materials of the correct quality in accordance with agreed-upon standards and specifications.

This is due to the fact that even little deviations from standards, oversights, or defects in incoming or insourced goods have numerous and serious ramifications for the organisation.

As a result of these repercussions, organisations must implement a mechanism to ensure that only high-quality resources enter the organisation. This is always accomplished through the process of inspection.

The obligation for inspection varies each organisation, based on the type, composition, and policy of the organisation in question. However, the purchasing, procurement, and materials departments play a vital role because they are in charge of acquiring the materials used by the organisation.

Inspection is the overall concept of ascertaining and determining the quality or compliance of sourced products or services to set standards and specifications.

As a result, it is difficult to discuss inspection and quality without mentioning the other. It is an important instrument for determining quality. This research will consequently concentrate on specification, standardisation, inspection, and quality control and assurance.

1.2 Statement of The Problem

Oversights and deviations from standards for supplied materials caused by organisations’ incapacity to closely inspect these goods continue to be the scourge of most government agencies and parastatals’ failure. These problems are exacerbated by the overall management practices and attitudes towards these concerns.

These have resulted in continuous accurate and epileptic power supply in the state, which is frequently blamed on the failure of installed equipment such as transformers and cables.

The Power Holding Company of Nigeria (PHCN) Kaduna has chosen to investigate the issues raised by these. The question is: what measures are in place in the organisation to identify material requirements and specifications?

Again, what systems has the organisation put in place to ensure that acquired or outsourced equipment and materials are thoroughly tested for quality?