GOOD COMMUNICATION AS AN ESSENTIAL COMPONENT FOR STRONG EMPLOYEE RELATION
CHAPTER ONE
THE STUDY’S BACKGROUND
Introduction
Employees are regarded as the most valuable asset in a company. They make a significant contribution to the growth and development of any organization. According to Hagos and Zewdie (2018), the success of any organization is dependent on the contributions of its employees.
Employees, in general, help to achieve organizational goals and objectives by utilizing other resources such as technology, finance, information, and other managerial tools. Employees do not perform these functions in a vacuum: they must interact and collaborate with others to complete their tasks, so creating a positive work environment is a growing concern for managers in organizations.
However, having a pleasant working relationship among employees makes it easier for employers to mobilize their energies with their employees in order to achieve results (Galer et al., 2005). A survey of 2,500 organizational departments in 24 organizations conducted by Buckingham and Coffman (2000) revealed that the existence of effective employee relations is dependent on the managers’ leading and managerial practices.
According to BambooHR (n.d.), employee relations are an organization’s concerted efforts to maintain a conducive working environment for a positive relationship with its employees. Furthermore, in order for organizations to maintain positive employee relations, employees must first be viewed as partners and contributors to the organization.
This aspect encourages employers to establish an open door policy in which employees’ opinions are welcomed and valued. According to the Management Study Guide (n.d.), employee relations is concerned with the avoidance and resolution of negative issues that may arise among employees while performing their official duties. Employee relations are all-inclusive.
It entails creating a work environment that strives to meet the needs of both employers and employees, improving communication, providing a grievance procedure, and having an organizational culture based on the values of trust, mutual respect, and dialogue.
All organizations, both public and private, rely on some form of communication to convey their messages to their target audience or to inform their target audience of their entity’s mission and vision. When effective communication is at its peak, employees tend to exaggerate their performance at work.
For example, when information about an organization’s policies and procedures is at its best in terms of openness and accuracy; and also when the information provided is adequate, factual, and receives positive feedback (Kacmar et al., 2003; Neves & Eisenberger, 2012).
Meanwhile, only large modern-day organizations place a premium on effective workplace communication. Some management members believe that communication is the easiest task for everyone to complete, but research has shown that communication can make or break an organization’s existence. Most managers delegate that aspect of effective communication to the human resources department because their primary focus is on operational activities.
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GOOD COMMUNICATION AS AN ESSENTIAL COMPONENT FOR STRONG EMPLOYEE RELATION
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