IMPACT OF ORGANIZATIONAL COMMUNICATION METHODS ON THE EFFICIENCY OF EMPLOYEES IN DELTA STATE
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IMPACT OF ORGANIZATIONAL COMMUNICATION METHODS ON THE EFFICIENCY OF EMPLOYEES IN DELTA STATE
Chapter one
INTRODUCTION
1.1 Background of the Study
Organisations are categorised as high, medium, or low flyers around the world depending on how they interact with their operational environment in terms of social responsibility, task and service delivery to clients and employees. The goal of an organisation is to create money by creating goods and services.
To obtain the required results, the company needs choose employees who are both efficient and committed to the task at hand. Committed personnel are praised for their efforts, and organisations praise them for achieving products and objectives. According to (Nwagbara, E. Oruh, C. Ugorji, N., and Ennsra, M. 2013), organisations cannot exist without communication.
The communication skills of an organization’s management affect how well it achieves its goals, fulfils its social obligations, or does both. If managers communicate well, the organisation is more likely to achieve its objectives. Pillay K. and Hoque N. (2015) define communication as the process of making meaningful contact with other humans.
It is both the act of conveying information and the process of exchanging meanings in order to attain comprehension. A sender, a message, a channel, and a recipient are all required components for communication.
Even if the receiver is not participating or aware of the sender’s communication goal at the time of communication, it is ideal that the communicating parties share a communicative common ground. As a result, communication may occur over extended periods of time and distance.
Daramola (1997) asserts that communication occurs everywhere. It occurs everywhere, at all times, and in all locations. It can be found all around us. Today, there is increased concern, discussion, research, and misunderstanding around the world regarding how managers execute their jobs
– management performance – as well as organisational performance – the measure of how successfully organisations carry out their responsibilities. As a result, effective communication is crucial to every organization’s long-term existence. Effective coordination of its resources (human and non-human) into desired and effective working units necessitates clear communication.
Lack of knowledge will surely generate chaos, and organisational goals in terms of worker productivity will become unattainable owing to a lack of communication, as effective people utilisation is based on good communication systems.
Workers’ productivity, which is defined as the success with which resources are brought together in an organisation and employed to produce a set of results, can be increased through effective communication.
Conductive, efficient communication contributes to the attainment of organisational goals. Excellent communication promotes efficiency, mutual understanding, and effectiveness.
In the office, communication can go both ways: from management to employees and from employees to management. The most prevalent sorts of information that flow from management to employees are inquiries or questions, as well as the submission of forms for decision-making purposes.
While information going from subordinates to management takes the form of protests, ideas, information sharing, and grievances, among other things.
In any corporation, there are various communication methods used in the office, which might be oral or written. Regardless of the technique employed, it must result in mutual understanding between the two parties involved.
The degree of comprehension is governed by the message’s clarity and the receiver’s ability to recognise intended meanings. The nature of the message and the sender define the communication strategies to be used in an office. Because messages, media, people, and message recipients vary, careful consideration of the medium to use is essential.
Some factors to consider are speed and precision, the nature of the communication, the recipient and sender, the medium to use, and so on. Lukaszewski, J. (2006). The following is an explanation of the purpose of communication:
i. Determine and communicate an organization’s goals.
ii. Develop strategies for accomplishing them.
iii. Manage people and other resources in the most efficient and effective way feasible.
iv. Monitor performance to ensure that certain goals and objectives are met. According to Amiayo (2005), a lack of information would always lead to disorder and the failure to meet organisational goals. Individual communication is crucial in all businesses and cannot be understated.
1.2 Statement of the Problem
Although communication is definitely essential for the successful and efficient operation of any business, managers and CEOs have found it challenging and stressful owing to a variety of obstructions.
Communication barriers include overload, poorly expressed messages, inappropriate mediums, poor listening and premature evaluation, grapevine, participant hostility, bureaucracy, social distance, communication filtering, and distractions from personal and family problems.
Misunderstanding creates a mismatch between the function of communication and the attainment of organisational goals. According to Himelstein A. (2015), the increased recognition of the importance of communication has spurred a lot of research in corporate communication
which has proven that effective communication among employees improves a lot of what is considered critical in firms. Good communication is not permitted to flow freely in organisations.
The attitudes of management and employees have a negative impact on labour productivity. Finally, many communication systems have been implemented in workplaces that have nothing to do with productivity since the proper system is not used at the appropriate time by the appropriate individual. As a result, the goal of this study is to assess how organisational communication tactics affect staff efficiency in Delta State.
1.3 Object of the study
The overall goal of this study is to investigate the impact of organisational communication strategies on staff efficiency in Delta State. Specifically, the study aims to:
Examine the types of communication methods used in organisations.
Determine whether such strategies have been effective in increasing organisational productivity.
Investigate challenges or barriers to efficient communication in organisations.
Determine whether organisational communication approaches have a substantial impact on staff productivity.
1.4 Research Questions.
The study is guided by the following:
What types of communication methods do organisations use?
Are the methods of communication useful in increasing organisational productivity?
What are the challenges or hurdles to successful communication in organisations?
Do organisational communication approaches have a substantial impact on employee productivity?
1.5 Significance of the Study
The overall goal of communication in an organisation is to impact change and influence activities towards the achievement of organisational goals. As a result, communication serves as a basis for all other organisational activities and functions.
The findings of this study will assist management of both commercial and public organisations, as well as other stakeholders, in developing policies and making decisions to improve the efficiency of their employees.
The study’s findings will help to recommend proactive communication methods that will ensure high worker productivity, consequently improving the organization’s obligations. Empirically, the study’s findings will be used as a reference point for other students and experts planning to do research on a relevant topic.
1.6 Scope of the Study
This study focuses on the impact of organisational communication methods on staff efficiency. The study will look at the types of communication methods used in organisations.
It will be determined whether those strategies have been effective in increasing organisational productivity. It will look into issues or challenges to effective communication in organisations. However, the study is limited to two private organisations in Asaba Metropolis, Delta State.
1.7 Limitations of the Study
The researchers encountered minor restrictions when conducting the study, as is typical of any human undertaking. The significant constraint was the scarcity of literature on the subject, as no recent study on communication methods in organisational efficiency had been conducted.
As a result, the researcher incurred additional financial expenses and spent a significant amount of time sourcing for relevant materials, literature, or information, as well as in the data collection process
which is why the researcher chose a small sample size. In addition, the researcher will conduct this study while working on other academic projects. Despite the constraints, the researcher downplayed them all while assuring that the best was delivered.
1.8 Definition of Terms
Communication is merely the act of passing information from one location, individual, or group to another. Communication is the process of transmitting and receiving messages using verbal or nonverbal means, such as speech or oral communication.
Employee Efficiency: Employee efficiency is an employee trait that refers to an employee’s speed and accuracy in their job assignment. The concept refers to staff productivity; the more efficient they are, the more productive they will be if properly managed.
Organisational Productivity: Organisational Productivity is the capacity of an organisation, institution, or business to achieve desired results with the minimal use of energy, time, money, staff, and material.
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