ANALYSIS AND CUSTOMER SERVICE QUALITY PLAN, MARKETING PLAN, STRATEGIC PLAN, TECHNOLOGY PLAN FOR AN ACADEMIC LIBRARY
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Keywords: ANALYSIS AND CUSTOMER SERVICE QUALITY PLAN, MARKETING PLAN, STRATEGIC PLAN, TECHNOLOGY PLAN FOR AN ACADEMIC LIBRARY
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TABLE OF CONTENT
Title page
Certification
Dedication
Acknowledgement
Abstract
Chapter One
1.0 Introduction
1.1 Background Information
1.2 Problem Statement
1.3 Research Objectives
1.4 Hypothesis
1.5 Significance of the Study
1.6 Scope of the Study
Chapter Two:
2.0 Literature Review
Chapter Three:
3.0 Research Methodology
3.1 Description of the Study Area
3.2 Research Design
3.3 Method of Data Collection
3.4 Data Limitation
3.5 Method of Data Analysis
3.5.1 Summative Approaches
3.5.2 Simple Percentage
3.5.3 Incremental Averages
3.6 Test of Hypothesis
Chapter Four
4.0 Presentation of Data, Analysis of Data and Discussion of Findings 4.1 Data Presentation
4.2 Data Analysis
4.3 Discussion of Findings
4.4 Test of Hypothesis
Chapter Five:
5.0 Summary of Findings Conclusion and
Recommendation
5.1 Summary of Findings
5.2 Conclusion
5.3 Recommendation
References
ANALYSIS AND CUSTOMER SERVICE QUALITY PLAN, MARKETING PLAN, STRATEGIC PLAN, TECHNOLOGY PLAN FOR AN ACADEMIC LIBRARY
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