Project Materials

APPRAISAL OF PURCHASING PROCEDURE PROBLEMS AND SOLUTIONS IN SERVICE INDUSTRIES

ABSTRACT

This study focusses on “Appraisal of Purchasing Procedure, Problems, and Solutions in Service Industries”. A case study on Links Hotel Owerri. In doing his research, the researcher listed the procurement procedures and analysed perspectives from various literatures on related themes. In doing the research, the researcher collected data through a questionnaire and an oral interview, and chi-square was employed to test the hypothesis’ acceptance. Following that, a recommendation was given for the hotel based on the information gleaned from the studies.

Chapter one

Introduction

1.1 Background of the Study

Purchasing as a management function predates the appearance of huge organisations with functionally specialised departments; people have always bought and sold, which is the exchange of products and services for a price.

Every organisation that purchases products or services has regular procurement procedures, which are the methods used to acquire those items.

These procedures address all aspects of the procurement cycle, including the following:

1. Choose a supplier.

2. Negotiate contracts.

3. Place orders.

4. Process orders.

5. Receive receipts.

6. Inspection.

7. Documentation and payment.

Above all, one requirement is that the user depart submit a requisition for the raw materials of the component part before the order can be processed; however, this is only in some cases where organisational needs are not specified and a specific need may arise that the purchasing officer must meet with its procurement to ensure continuity and the achievement of organisational goals.

The fundamental motivation for the department of procurement processes is to control spending. The actual processes employed may differ slightly, but they will be comparable. In the art of procurement, the purchaser confronts certain challenges; these problems may not be serious, but they might cause significant disruption to the transaction.

In this research, the researcher will examine the problem and propose a solution in the service business, utilising Links Hotel Owerri as a case study.

LINKS HOTEL OWERRI: Links Hotel is a well-known hotel, particularly in Nigeria’s eastern states. It is a hospitality and service industry that offers attractive services to those who need them.

Links Hotel was established and opened on January 18, 2008. The hotel is located on site 5043 of the new Owerri business area, behind the Imo State House of Assembly in Owerri, Imo State, Nigeria. The hotel employs roughly one hundred and fifteen (115), ninety-eight junior personnel (98), and seventeen senior staff.

The hotel has the following facilities:

1. A conventional swimming pool.

2. Cyber Café

3. Gym

4. A appropriate restaurant

5. A kitchen.

6. Laundry

7. A huge parking area for autos

8. Bush Bar

9. Executive Bar.

10. Snack bars

11. Pool bar

12. A large reception hall and other types of venues.

Links Hotel also has the following departments:

1. GENERAL MANAGER: He is in charge of the hotel’s overall operations and is accountable for all departments, including recruitment.

2. Security Department.

3. Accounting Department, which comprises both stores and the food and beverage (F&B) department.

4. Electrical and Plumbing Department.

5. Housekeeping Department.