APPRAISAL OF THE CONTRIBUTIONS OF MODERN COMMUNICATION EQUIPMENT TO JOB PERFORMANCE OF SECRETARIES IN SELECTED BUSINESS ORGANIZATIONS

Abstract

The purpose of this research was to determine how the secretary’s use of state-of-the-art communication office technology affected her productivity at Nigeria Breweries Plc (NB), an Enugu branch. One hundred employees, including thirty secretaries, thirty managers, ten accountants, and ten assistant managers, were chosen at random from among five hundred in the company to participate in the study. Their answers were evaluated after an interview. The secretaries’ ability to carry out their responsibilities efficiently has been enhanced, among other things, by the introduction of these machines. First and foremost, it boosts production, but it also makes high-quality work possible. Efficient performance was the focus of the recommendations, some of which aim to motivate employees to boost work turnover while simultaneously decreasing personnel turnover. Whenever possible, the company should pay for employees’ in-service training. The company should extend an invitation to the makers of these machines to provide training for their secretaries so that they can use the system properly and successfully. Lastly, in today’s modern office, the production of goods and services is expected to be efficient, swift, and precise. With this mindset, every company has finally gotten a handle on office automation.