ASSESSMENT OF THE INFLUENCE OF CONFLICT RESOLUTION ON THE PERFORMANCE OF PUBLIC ORGANIZATION OF SOME SELECTED SECONDARY SCHOOLS
Need help with a related project topic or New topic? Send Us Your Topic
DOWNLOAD THE COMPLETE PROJECT MATERIAL
ASSESSMENT OF THE INFLUENCE OF CONFLICT RESOLUTION ON THE PERFORMANCE OF PUBLIC ORGANIZATION OF SOME SELECTED SECONDARY SCHOOLS
ABSTRACT
This study empirically investigated the impact of conflict resolution on the functioning of public organisations in certain chosen secondary schools in the Karu local government area of Nassarawa state. The goal is to examine the impact of conflict resolution on employee performance while also providing solutions to conflict-related issues.
Public organisations are responsible for providing services to the public while maintaining a peaceful atmosphere. The goals of this study were to investigate the impact of conflict resolution on employee performance in secondary schools in the Karu local government area, as well as to determine the extent to which conflict resolution mechanisms influence employee commitment in secondary schools in the Karu area.
The study’s scope is limited to some selected secondary schools in the Karu local government region of Nassarawa state that employ employees, with the classical theoretical tradition serving as a framework.
The survey research design was employed for this study, and the population addressed was all secondary schools in the Karu local government region of Nassarawa state, which totaled 20 schools. The sample size was 100 workers, and a cluster sampling technique was used. This study’s instrument is a questionnaire.
Data were acquired from original sources. According to the findings of the data analysis, conflict resolution influences employees’ performance in secondary schools in the Karu local government area, and conflict resolution has several positive effects on employees’ performance in secondary schools in the Karu local government area, including building corporations, improving organisational innovativeness, and leading to quality decisions.
Following the findings, it was advised that the management of public enterprises pursue and instill conflict resolution skills. The essence of conflict resolution is to increase employee performance and commitment to work.
Conflict resolution leads to improvement in any organisation, thus management should strive to maintain harmony in the workplace. Policies aimed at promoting peace should be implemented and upheld. The study suggests that employees can only operate efficiently in the absence of conflict.
Chapter one
INTRODUCTION
1.1. Background for the Study
Conflict resolution is defined as the methods and processes used to facilitate the peaceful resolution of conflict and redistribution. It is the process by which two or more parties involved in a disagreement, dispute, or argument come to an agreement through resolution.
The evaluation of conflict resolution in public organisations cannot be overstated because it has become a critical instrument for fostering public organisational development, and so conflict resolution is an essential tool for any organisation to shine.
According to Gordon (1997), conflict arises as a result of incompatible prospective relationships, which develop when one party believes that another party has hampered its concerns. Conflict occurs in any organisation; it can arise between staff members, management boards, or management and its employees.
The need for a new approach to workplace dispute resolution has been a major focus of governmental employment policy (Gibbons, 2007). Conflict in an organisation is viewed as unavoidable. It is one of the most common challenges in any organisation, including Nigeria’s public institutions.
Conflicts between individuals and groups are a universal phenomenon. If management of an organisation becomes familiar with the areas of conflict, it will be able to make the required adjustments and modifications to reduce the likelihood of such conflict recurring.
Nigerian public organisations are charged with a variety of critical activities throughout the country; conflict is one reason that can contribute to public organisations failing to perform their functions efficiently. Thus, such organisations need devote adequate attention to resolving their dispute in order to attain organisational goals and objectives.
Many public organisations in Nigeria have suffered from operational and overall effectiveness deficiencies as a result of wars, and secondary schools in the Karu local government area are no exception.
The government owns and operates public organisations, which exist to serve its population. To perform its role efficiently, it requires well-trained professionals who are not concerned with communication issues, differences in views among others, and, if possible, are in a minimal condition.
1.2. Statement of the Research Problem
Employee productivity suffers as a result of a lack of dedication to their jobs. Employees in public organisations serve a variety of critical functions in any economy.
They provide critical public services such as education and healthcare, among others. To get the required results, they must operate in a tranquil environment.
Conflict is unavoidable, as some scholars have noted, and so must be resolved. This is especially true in secondary schools in the Karu Local Government Area of Nassarawa State. However, it looks that management has been experimenting with various strategies to resolve disagreements in their organisation for some time now.
The availability of peace in the workplace is critical for public organisations to establish and maintain a competitive edge. In light of this, the researcher examined the subject of assessing the influence of conflict resolution on the performance of public organisations in certain selected secondary schools in Nassarawa state’s Karu local government.
Need help with a related project topic or New topic? Send Us Your Topic