ASSESSMENT OF THE PERFORMANCE OF BAUCHI STATE CIVIL SERVICE ON SERVICE DELIVERY (FROM 2007 T0 2015)
ABSTRACT
Civil service is a vital instrument to the survival of any governmental setting and indeed service
delivery. The effectiveness and productivity of any government to a larger extend depends on the
efficiency of the civil service. Overtime, the performance of the Civil service has been repleted
with varying contradictions in Bauchi State due certain factors. The study is build to assess the
performance of Bauchi State Civil Service in service delivery; and to identify the factors
undermining the efficiency of Civil Service in promoting service delivery in Bauchi State. Survey
research was used as research method; data were collected through primary and secondary
sources, data were presented through simple percentage, tables, and content analysis. The
finding indicates that Civil Service has a great function to play in promoting service delivery in
Bauchi State. The findings also revealed that ideological and innovative factors, economic and
political challenges and inadequate teachers are undermining the efficiency of the Civil service
in promoting service delivery in Bauchi State. As way forward, there should be proper setting of
ideological and innovative factor for the civil service. There should be proper funding of
education by providing the basic learning facilities like books, equip laboratories, libraries,
technical equipments, teaching aids. Construction of adequate classroom to accommodate the
teaming students; and they should be prompt payment of teachers’ salaries, and the teachers’
salaries need to be increase to make the teaching profession attractive. There should be less
political interference in the employment of teachers; merits should be the bases where civil
servants are employed. Appointment of head of schools Teachers should be base on merit and
seniority in line with civil service rules. Awarding of contract should follow due process and
sincerity of purpose. Teachers need to be retrained in order to upgrade their teaching skills.
Aptitude test should be conducted among the teachers by and independent and qualified body in
order to screen quack teacher and get qualified teachers that can teach in our dear state who
can impact the children and close monitoring and supervision should be given to the teachers
while discharging their responsibilities in the various places of assignment
TABLE OF CONTENT
Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi
CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10
CHAPTER TWO
LITERATURE REVIEW – – – – – – -11
CHAPTER THREE
Research methodology – – – – – – -39
Design of study – – – – – – – -40
CHAPTER FOUR
Presentation, analysis and interpretation of data – -48
CHAPTER FIVE
Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69
ASSESSMENT OF THE PERFORMANCE OF BAUCHI STATE CIVIL SERVICE ON SERVICE DELIVERY (FROM 2007 T0 2015)
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