Project Materials

CAUSES OF CONFLICT BETWEEN SECRETARIES AND BOSSES IN ANAMBRA STATE OWNED ESTABLISHMENT

ABSTRACT

Finding out why secretaries and bosses in Anambra State-owned establishments fight is the primary goal of this research. The 58 secretaries working for Anambra State Owned Companies make up the study’s population. The 58 Secretaries who made up the overall population served as the study’s sample. The study was directed by three research questions. A validated and reliability-tested questionnaire with nine (9) items was created. The computation was done using the percentage approach. The study’s main conclusions are as follows: secretaries are more likely to have disagreements with their bosses than to have friendly relationships with them; these conflicts have an impact on the development of the relevant establishment; and these conflicts can be resolved if the secretaries implement the proposed strategies or procedures. The conclusion is that secretaries need to get along well with their bosses in order to avoid arguments and help the company reach its objectives. Bosses should also make an effort to negotiate with their secretaries.

CHAPTER ONE

INTRODUCTION

Background of the Study 

The ideal candidate for the position of executive assistant is someone who is very competent in office operations, can work independently, shows initiative, uses good judgement, and makes decisions within her authority.

On the other hand, according to the 2005 Webster Dictionary of English, a secretary is someone who is paid to manage routine and detailed labour, as well as someone who is trusted with secret information of a superior, adviser, or confident. To reach organisational goals, it is essential to have competent workers on staff, and a secretary fits the bill.

This type of person has the executive and personal qualities necessary to manage an organization’s business well. Using this description as a basis, Onasanya (1990) states that a secretary is someone who has sufficient knowledge of administration or organisation and can effectively manage resources and people to produce goals on behalf of their boss.

Their varied duties are primarily dictated by the field of specification, and their categorisation is based on experience. A secretary’s role is both defined by and subject to change based on the secretary’s cadre.