CONFLICT MANAGEMENT AS A TOOL FOR ORGANIZATIONAL GROWTH AND EFFECTIVENESS A CASE STUDY OF MASTERSON NIGERIA LIMITED, PORT HARCOURT
CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Human beings are faced with burned limitations. Part of the logic behind organizations is that man acting alone is incapable of achieving
much.
Therefore, organizations provide the platform for achievement of goals look for the individual and indeed the organization. Organizations
no matter how small have set goals, objectives and targets.
To meet men and women either of different ethnic, religious, social and
economic background, what the organization seeks to achieve is carried out and done by people.According to Okafor, et al (2007) for any
organization to perform effectively, individuals and groups must establish working relationships across organizational boundaries between
individuals and groups may depend on one another for information, guidance, assistance or coordinated action. But the fact remains that
they are inter-dependent.
Incidentally, organizations that provide avenue for the actualization those individual and collective goals cooperation also provide the
platform for disagreement, crisis conflict and confusion. Conflicts are known to occur within an organization, an individual among
individuals groups and institutions with possible attendant consequences.
According to DENAGA (1996:4)
Management and labour area two seemingly legendary opportunities who are one group that often
experience uneasy relationships over workers conditions of service.
Apart from the mutually compelling need to keep the business going the primary objectives of the employer and employee are
diametrically in opposition.
The employer is driven by the desire to satisfy the shareholders through maximum return on investment while the interest of the employee
through the union is directed towards improving the earnings and overall welfare of its members however, the thrust of this study is limited
to organizational conflicts.
1.2 OBJECTIVE(S) OF THE STUDY
Drawing from the problems of the study, the objectives of this research work are as follows:
i. To identify the effects of conflict management on the rate of turnover for organizational growth and effectiveness.
ii. To evaluate the relationship between conflict management and decline in profit for organizational growth and effectiveness.
iii. To ascertain the effect of conflict management on the level of waste in raw materials for the growth and effectiveness of the
organization.
1.4 SIGNIFICANCE OF THE STUDY
This research project is important due to the following reasons:
i) It serves as a reforming advice to workers regarding the need to subordinate their personal needs/goals for organizational goals.
ii) It will help and or assist industries and other work organizations where human services are needed.
iii) Organizational leaders may use it to reduce organizational unrest and nullify some workers among workers.
iv) This research will also provide a reference point prospective researchers on conflict management.
v) It will aid management to understand how to harness all the factors that will enhance efficient productivity so that there will exist a
symbiotic relationship between financial and human capital.
vi) It provides a comprehensive indigenous approach to conflict resolutions and management.
vii) It should be also noted that the researcher carries out this study as prerequisite for the Award of Higher National Diploma (HND) in
Business Administration and management.
1.5 SCOPE OF THE STUDY
This research is set to examine N. MASTERSON NIG. LTD, Port-Harcourt, the approach towards this task is establishing theoretical frame
work and focusing on major issues and decisions as regard conflict management in organizations.
This research work seeks to among other; furnish us with basic understanding that can be brought to bear in evaluating the effectiveness of
conflict management on the growth of organizations.
This work was exposed to a number of related book, journals, interviews, questionnaires etc for review purposes.
1.6 LIMITATION OF THE STUDY
In the course of carrying out this study, the researcher was faced with a lot of limitations which include but not limited to;
A. THE ATTITUDE OF RESPONDENTS: They were reluctant to give out information about the activities of the company industry.
B. TIME: The research did not have all the time in the world as this study was combined with other day today activity like work, family,
lectures, assignments, religious activities etc.
C. FINANCE: Due to financial constraints, other business organizations in Rivers State was not covered. Despite these constraints, the
study remains valid as it will provide lasting solutions to the research problems raised in the study.
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