COST OR TIME STUDY OF LIBRARY PROGRAMS, SERVICES AND COLLECTIONS, INCLUDING DESCRIPTION OF THE METHODOLOGY AND OUTCOME AT YOUR LI BRARY
CHAPTER ONE
INTRODUCTION
1.1 THE STUDY’S BACKGROUND
The concept of a library evolves over time, as do its mission and purpose. According to Aguolu and Aguolu (2002), libraries are social institutions that were established to conserve knowledge, preserve cultural heritage, provide information, underpin and support education and research, and serve as fountains of recreation. Libraries exist in institutions or establishments to help their parent organizations achieve their goals.
Libraries, according to Fatoki (2004), are the primary resource for conducting academic research. University libraries, like other academic libraries, exist to provide information resources from around the world as well as information services to faculty and students in order to support the university’s mission of learning, teaching, and research.
Provision of materials for undergraduate instruction, term papers and projects, as well as supplementary reading; provision of materials in support of postgraduate research; and provision of materials in support of faculty, external, and collaborative researches are all examples of library services. Furthermore, university libraries provide expensive standard works, particularly in professional disciplines, as well as materials for personal development (Ifidon, 1999).
The concept of a library has recently evolved from a collection of books and print materials to include digital library and virtual library resources. These are the vast amounts of information that people can access via the internet, cable television, or another type of remote electronic connection.
Libraries are now service agents with many similarities to other service providers (Heath and 2 2 Cook, 2003), which has resulted in competition between libraries and other information service providers. To stay in business, a company must maintain a continuous business transaction with its various customers (Agunta, 1996). Customer loyalty is one of the most important factors in a company’s long-term survival.
Customer patronage is only obtained when a company provides products and services that meet the needs of such customers. Libraries cannot continue to assume that they are the only source of information that people will consult, given the sporadic growth of new information providers such as cyber cafes, online book dealers,
the internet community, consultants, and individual customers. Librarians and other information professionals must use marketing as a tool if they are to survive in the future (Kaane, 2006).
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COST OR TIME STUDY OF LIBRARY PROGRAMS, SERVICES AND COLLECTIONS, INCLUDING DESCRIPTION OF THE METHODOLOGY AND OUTCOME AT YOUR LI BRARY
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