DEALING STRATEGIES AND OUTCOMES FOR DIFFICULT PATRON IN THE LIBRARY ENVIRONMENT
ABSTRACT
The research paper elaborates on the tactics and strategies used by librarians to provide services to difficult library patrons. Through this research, professional librarians will be able to learn about the most common and successful methods of service and communication that professionals/librarians can adopt or implement to achieve fruitful results. The research also focuses on various methods of communication when dealing with difficult library patrons.
Introduction:
A library is a place where patrons come to get the information they need by consulting books, tapes, A/V materials, Encyclopedias, Journals, and Magazines, among other things, or by asking a librarian how to approach or obtain the information or materials they need.
There are various types of people in the human community; some are active, lazy, goal-oriented, good listeners, good learners, cool-headed, friendly, and some are serious, moody, and rage-filled by nature. The library is a service-oriented establishment, and the priority of librarians and library staff is to serve their patrons well in order to satisfy their needs for library services.
In this study, we want to learn how librarians deal with difficult library patrons. In this research paper, we look into the process of dealing with librarians and the strategies they use to provide services to difficult library patrons. Which strategies are most effective in satisfying difficult library patrons, and how do librarians determine that this is the best way to deal with difficult library patrons?
Libraries have always focused on their services, and the trend has completely shifted to provide services to their patrons on their desktops, notebooks, smartphones, and simply at their fingertips. As a result, the librarian focuses on their services to satisfy their library patrons in order to survive in the twenty-first century.
Now is the era of information explosion, with information increasing at a rapid pace every second. Simply put, libraries provide their patrons with internet, email, e-books, institutional repositories, and photocopies. A Patron is someone who uses the services of a library. A Difficult Patron is a customer who is difficult to understand or deal with. Strategies are the abilities of creating or carrying out plans to achieve a goal.
Statement of the Problem:
Recognize the level of dissatisfaction in various ways and learn about the factors that contribute to it. Are dissatisfaction and apathy the root causes of difficult library patrons? If so, how will it be overcome, and how will difficult library patrons be converted into library friends?
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DEALING STRATEGIES AND OUTCOMES FOR DIFFICULT PATRON IN THE LIBRARY ENVIRONMENT
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