DESIGN AND IMPLEMENTATION OF AN ONLINE AIRLINE RESERVATION INFORMATION SYSTEM
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DESIGN AND IMPLEMENTATION OF AN ONLINE AIRLINE RESERVATION INFORMATION SYSTEM
INTRODUCTION
1.1 Background of the Study
In science and technology, the drive for better is a perpetual motivator for progress. This is evident in every ramification, and the airline business is no exception.
Airline reservation systems were first developed in the late 1950s as simple standalone systems for managing flight inventories, flight schedules, seat assignments, and aircraft loading.
Today’s airline reservation systems are extensive suites of products that assist with a variety of airline management responsibilities and customer needs from the initial reservation to the flight’s conclusion.
Over the previous four years, the World Wide Web has grown in popularity, and most airlines now provide online flight reservations. The Internet has become a valuable resource for people looking to make reservations online without having to meet with travel agents.
By implementing an online reservation system, the airline ensures that reservations are generated not only by its own staff, but also by any travel agent using a Global Distribution system or other airlines that have a multilateral Interline Traffic Agreement with the airline.
A Computer Reservations System is a computerised system that stores and retrieves information and conducts travel-related transactions. Computer reservation systems are classified as Passenger Service Systems (PSS), which perform a number of vital activities for airlines.
For an airline, the reservation system is a mission crucial system that should use cutting-edge technology to supply all flight reservations on a solid platform that is versatile and adaptable to any type of airline.
Secure and stable systems are critical to the airline industry, which is why corporations spend years building architectures that are specifically tailored to the airline sector’s needs, which frequently demand tens of thousands of people to access and use the system at the same time.
Rwenzori Airlines began as a minor airline carrier in 1989 to promote air travel between Uganda and the Democratic Republic of the Congo. This airline was designed to facilitate cargo transit between the two countries.
The airline was originally created to serve a modest number of passengers. Rwenzori Airline became an international airline in 1999, allowing tens of thousands of people to travel on a regular basis.
Rwenzori Airlines still uses a manual system for flight booking, management, and scheduling. Flight bookings are made through travel agents in large cities, and flight data and customer information are stored in manual files.
This system is slow, which causes booking disputes, vacant seats on some planes, and makes it difficult to access client information in an emergency.
For this reason, the researcher set out to design an online airline reservation system that provides a modern, flexible reservation and inventory management solutions including call centres, travel agencies, internet engines, global distribution systems, and interline booking with a case study of Rwenzori Airlines.
1.2 Statement of the Problem
The existing procedure is laborious, slow, and time-consuming, making it difficult for each person to book through office agents. Users inquire about tickets over the phone, and it is quite difficult for them to retain all of the information they received.
It is impossible to determine how many individuals have registered and how many seats on a specific plane are available. This takes a significant amount of time and money to complete because it demands a large amount of labour.
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