Project Materials

COMPUTER SCIENCE PROJECT TOPICS

DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM

DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM

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DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM

1.0 Introduction

Background to the Study

Customer care is an essential component of corporate success. Engaging with customers can boost your reputation and lead to more sales.

Your clients’ perception of your firm is influenced by a variety of factors, including your phone manner and order fulfilment efficiency. Implementing particular programmes can enhance customer service.

This guide describes what customer service entails. This guide demonstrates how businesses use customer contact, feedback, and loyalty systems to keep existing customers, grow sales, and attract new ones. It also explains how to prepare for receiving client complaints.

Implementing customer care systems improves consumer satisfaction with your organisation. Maintaining client satisfaction is crucial for any organisation, as it impacts sales and profitability.

Customer service is more crucial in certain positions than others. Customer care is essential for employees in customer-facing professions, including receptionists and sales people. It should be included in job descriptions, training, and hiring criteria.

However, it’s crucial to prioritise customer service in all aspects of your organisation. Your warehousing and dispatch divisions may not have direct consumer interaction, yet their ability to complete orders significantly impacts customer satisfaction.

Customers, both consumers and corporations, consider a variety of elements when determining their satisfaction.

how well your product or service fulfils the customer’s demands

You provide excellent value for money and are efficient and reliable in executing orders.

The professionalism, friendliness, and expertise of your workers

Effective customer communication and after-sales support.

1.1 Statement of Problem

Due to: (i) Difficulties in conveying information and data.

(ii) Some Caritas University workers are unwilling to check consumer information.

(iii) The fragile nature of client information.

(iv) Difficulties in verifying consumer information.

(v) Time wasted in manual processing of student data.

(vi) The significance of students’ information in the commercial world.

Developing an online support desk is necessary to address these issues.

1.2 PURPOSE OF THE STUDY

This study aims to address the challenges of verifying client information. This is accomplished through the creation of an interactive and user-friendly CAMPUS ONLINE HELP DESK. Once built and implemented, this programme will eliminate the challenges of manually verifying customer information.

1.3 Significance of the Study

The study provides several benefits to Caritas University and other organisations dealing with consumer information, given the advancements in information technology.

The CAMPUS ONLINE HELP DESK will automate client information checks, eliminating the need for manual methods.

The CAMPUS ONLINE HELP DESK’s user-friendly interface makes it accessible to all organisations.

1.4 Aims and Objectives

This project’s aims and objectives are as follows:

Develop CAMPUS ONLINE HELP DESK software to replace manual methods.

Our goal is to create and efficiently operate an online help desk for the campus.

To ensure effective gathering, sorting, and distribution of consumer information.

To exhibit greater motivation to Caritas University employees.

To eliminate manual errors when validating customer information.

To save time on manually validating customer information.

1.5 SCOPE OF STUDY.
This project has been narrowed down to Caritas University. This project focuses on creating a CAMPUS ONLINE HELP DESK to assist with client information verification.

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