EFFECT OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF OFFICE MANAGERS
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EFFECT OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF OFFICE MANAGERS
Abstract
In today’s digital age, the amount of information available for human consumption doubles every three years. We anticipate trustworthy information at our fingertips, continuous connection to people wherever they are, and equipment that fits into a top pocket as information users.
We want the digital world to work for us, whether we are consumers, clients, students, professors, employees, or bosses. The concept of information overload is not new,
but with the continued advancement of digital technology and the abundance of tools and channels for digital communication, the challenge of managing all that information is not diminishing, and it is increasingly everyone’s responsibility to deal with it.
CHAPITRE ONE
INTRODUCTION
1.1 Background of The Study
Today’s office business, professional, or government is in flux. This shift is reflected in the office structure and positions, which range from entry level to Executive Office Manager. As a result, emphasis is now placed on what the office does and how office activities can be completed in an efficient and effective manner.
An office manager is responsible for the smooth operation of the company’s day-to-day business; a good office manager enables other people to function efficiently. Office managers collaborate closely with corporate partners, the owner, or the president to satisfy the staffing, equipment, and organisational demands of their company.
Duties may include pricing products from vendors, interviewing job applicants, managing payroll, and reimbursing firm members for out-of-pocket business expenses, and as information technology has replaced the traditional equipment used by an office manager to perform his tasks, the need for information technology has come into play.
According to Montgomerie (2004), information technology is the processing of audible, graphical, textual, and numerical data using micro-electronic-based equipment in computers and telecommunication. This clearly demonstrates the benefits of information dissemination via technology means, as practically all elements of office work may be adequately handled.
According to Aronu (2000), information technology is a combination of two technologies, computation and communication, the primary objective of which is to send representations of information signals between remote sites.
Sambamurthy and Zmud’s work on managerial IT competence exemplifies how the concept of “core competence” has been defined and examined at the organisational level in management literature as well as in information systems.
According to the later authors, such proficiency enables an organisation “to effectively acquire, deploy, and leverage its IT investments in pursuit of business strategies and in support of business activities” and contributes to the goal of aligning IT strategies with business strategies.
Individual competence, on the other hand, is essential for the development of organisational core competence. This component’s research is still in its early stages. This research investigates the topic of individual company managers’ IT competency.
We define and determine the sub-dimensions of business managers’ IT competence based on an analysis of the literature in different areas and interviews with business and IT managers. A theoretical model of the relationship between IT competency and business-led technology leadership is also presented.
The model is intended to be scientifically evaluated and applied to investigate differences in managers’ leadership in IT projects and collaborations with IT departments.
In the business sector, information technology has evolved into one of the four cardinal pillars. In the twenty-first century, the importance of information technology cannot be overstated. Since the early nineteenth century,
information technology has been recognised as indispensable. Simply described, information technology is the use of computers to store, retrieve, transmit, and alter data, frequently in the context of a business or other enterprise.
ICT has been identified as a vehicle with the ability to increase the competency of managers and all employees, as well as the efficiency and service delivery of organisations in both developed and developing countries. Information and communication technology have altered the landscape of our world (Benson, 1998).
People can use ICT to instantly interact with family, friends, and colleagues all over the world, as well as have access to worldwide libraries, information resources, and a variety of other opportunities. According to Nelson (2010), information systems strategy is still little understood, and ethics and behavioural issues are a source of worry. There are still massive losses associated with information technology investment.
Competence is defined as the knowledge and abilities needed to carry out and support business activities. They are the foundation for creating value in an organisation. To achieve organisational and managerial success in the field of information technology, the following competencies are required: technical knowledge, work coordination,
problem solving and prevention, communication and service, and accountability, which encompasses those skills and abilities required to make decisions and take responsibility for work.
Since 2001, the telephony business, which is a key branch of information technology in Nigeria, has experienced revolutionary expansion. Two years after GSM was introduced in Nigeria, some researchers performed an interview with medical practitioners in various organisations to determine the current level of telephone utilisation for customer care service delivery.
They saw that organisational bosses utilised their personal mobile phones to facilitate customer service at their own expense. To attract users, the number of GSM service providers in the country has expanded dramatically, and all of them are constantly rolling out new service options or packages, including internet services, with varied benefits (Agboola, 2003).
1.2 Statement of the Problem
Poor business and organisational performance has had a significant impact on Nigeria’s overall gross domestic product and economic productivity, leading to the current harsh economic situation. This may be due to a lack of knowledge and application of information technology in businesses and organisations.
There is an issue with the complexity of managing information technology and systems, particularly in the corporate context where much is required in the efficient application of information technology, which has a lot to do with managers’ proficiency in information technology adoption.
1.3 Aims and Objectives of The Study
The purpose of this study is to investigate corporate managers’ information technology skills. Meanwhile, the primary goal of this research is to determine the impact of information technology competency on company managers. The following are specific goals:
1. Determine whether corporate managers can use information technology competently in the performance of their duties.
2. Determine the level of information technology proficiency among corporate managers.
3. To determine whether business managers are current on technical changes.
4. Determine the issues restricting company managers’ usage of information technology.
1.4. Research Questions
1. Can company managers use information technology competently in the performance of their duties?
2. What is the level of information technology proficiency among business managers?
3. Are corporate executives up to current on technical trends?
4. What issues are limiting company managers’ utilisation of information technology?
1.5 Research Hypotheses
Issuance I
Ho: Business managers are unable to use information technology adequately in the performance of their jobs.
H1: Business managers are unable to use information technology adequately in the performance of their jobs.
Hypothesis No. 2
Ho: Business managers have a very poor level of information technology proficiency.
H1: Business managers have a high level of information technology expertise.
1.6 Significance of the research
This study will serve as a reference for other academics and researchers interested in conducting additional research on information technology and its impact on business. This study also aims to uncover the significance of information technology and the level of proficiency of company managers in terms of information technology application.
1.7 Scope of The study
This research focuses on the information technology competency of business managers, with IPNX Nigeria Limited serving as the case study.
1.8 Definition of Terms
Knowledge given or received about a specific event or circumstance is referred to as information.
The act or process of communicating; the fact of being transmitted
Technology: The body of knowledge concerned with the development and application of technological means and their interactions with life, society, and the environment, drawing on areas such as industrial arts, engineering, applied science, and pure science.
Manager: Someone in charge of a company, department, etc.
Accounting is the systematic process of identifying, recording, measuring, categorising, verifying, summarising, analysing, and conveying financial data.
The business sector is the part of the economy that is governed by national, state or provincial, and local governments.
Competence is defined as the ability to complete a task successfully or efficiently.
A person’s regular occupation, profession, or trade is referred to as their business.
Facts, information, and abilities obtained via experience or study; theoretical or practical grasp of a subject are examples of knowledge.
1.9 ORGANISATION OF THE STUDY
This research paper is divided into five chapters for easy comprehension.
The first chapter is concerned with the introduction, which includes the (overview of the study), historical background, problem statement, objectives of the study, research hypotheses, significance of the study, scope and limitation of the study, definition of terms, and historical background of the study.
The second chapter emphasises the theoretical framework on which the study is based, as well as a survey of related literature. The third chapter discusses the study’s research strategy and methodology.
The fourth chapter focuses on data gathering, analysis, and presenting of findings. The study’s summary, conclusion, and suggestions are presented in Chapter 5.
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