EFFECT OF TOTAL QUALITY CONTROL IN AN ORGANISATION
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EFFECT OF TOTAL QUALITY CONTROL IN AN ORGANISATION
CHAPTER ONIE
INTRODUCTION
1.1 Background of the Study
Total Quality Management “TQM” as an organisational cultural commitment to customer satisfaction through the use of an integrated set of tools, procedures, and training, Lawal, et al. (2000) TQM is a quality-focused initiative that incorporates everyone in an organisation.
Quality management has spread widely throughout organisations during the previous few decades. Organisations must adapt to changing client needs in a global market to ensure long-term success, regardless of their business goals.
The goal of TQM is to get things right the first time, rather than having to remedy problems after they arise. Quality assurance by statistical approaches is a critical component.
TQM has become a popular topic of conversation regarding quality. The national and worldwide competitive environments are constantly changing as a result of economic agents’ globalisation.
The process of transformation has increased demands on the organization’s competitiveness, and customers have taken on a major position in the organization’s strategy. TQM is regarded as an important management strategy that assists organisations in achieving customer satisfaction.
However, a large percentage of organisations have failed to implement TQM. This is a troublesome phenomena that has a negative impact on organisations of all sizes as they strive for business excellence and, ultimately, survival in a competitive climate.
For optimal resource utilisation in a company, whether private or public, large or little, adequate and up-to-date TQM training must be provided to employees, as they are the ones who manipulate other inputs to increase organisational performance.
1.2 Scope of the Study
This study examines the effectiveness of overall quality management in both small and large commercial organisations.
It also investigates variables that promote effective TQM. However, it will be obvious that Total Quality Management is critical because it contributes significantly to determining quality and other elements that may be outside the scope of this research study.
1.3 PURPOSE OF THE STUDY
This research would aid in identifying the likely challenges that any small or large company organisation may face, as well as the most likely solutions for selecting the TQM model that will best suit their operations.
It will also serve as an eye-opener to the different alternative approaches of Total Quality Management, lowering overall production costs while enhancing organisational profitability and customer happiness.
1.4 Significance of the Study
Companies that adhere to complete quality management concepts see excellent returns on their investments. Companies who implemented TQM practices reported an overall improvement in corporate performance. Companies that adopt TQM have improved employee relations, productivity, customer happiness, market share, and profitability.
Furthermore, Evans and Lindsay (1996) found that organisations that implemented TQM maintained a competitive advantage over their competitors.
1.5 Definition of Key Words.
i. Company: A privately or publicly held producer of commodities or services.
ii. Customer: These are the customers who purchase the company’s products for consumption or resale.
iii. Employee: These are human resources or people who operate in a company to achieve a specific purpose.
iv. Management: This is the process of getting things done through subordinates. However, TQM is a managed process that includes people, systems, and supporting tools and approaches.
v. Organisation: In this study, the terms “organisation” and “company” are used interchangeably, however “organisation” can refer to a building as well as the process of combining operations into distinct stages and a cohesive system.
vi. Performance: This refers to the operations of the organisation as a whole that are concerned with profitability, sales volume, productivity, survival, and so on.
vii. Product: The tangible end of an organisation that can be handled, perceived, and sold to create revenue.
viii. Quality: This refers to conformity to regulations. This definition enables us to quantify quality.
ix. Total: This term denotes that everyone in the organisation is participating in the ultimate product or services given to the client.
x. Training: This is the process of learning the skills required to do a job.
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