THE EFFECT OF TRAINING ON STAFF PERFORMANCE: A CASE STUDY OF SIC INSURANCE COMPANY LIMITED
ABSTRACT
This study, sought to determine the impact of training on staff performance using SIC Insurance
Company Limited as a case study. The amount, and quality of training carried out varies from
organization to organization due to factors such as the degree of external change and also the
extent to which the organization supports the idea of internal career development.
Simple
random sampling was used to select staff for the study. A questionnaire was used to collect
primary data from employees of SIC Insurance Company Limited. A personal interview was
held with the human resource manager as well as the training manager of SIC Insurance
Company Limited.
The study assessed the training process of SIC Insurance Company Limited
and whether it has improved the performance of staff. The results showed that SIC Insurance
Company Limited has both on-the-job and off-the-job training programmes and employees are
well informed about training and development programmes in the organization.
Every
employee, no matter their educational background or level within the company had benefited
from a training programme. However, the findings revealed that training practices and methods
at SIC Insurance Company Limited are not handled systematically and comprehensively.
For the
organization to be able to meet the challenges of change as well as productivity, there is the need
to introduce other forms of training and development that can equally equip staff to perform
better.
It was recommended among other things, that the methods involved in training be dully
followed to equip staff to perform better on the job. The firm is also advised to ensure that
training program is evaluated to ensure its compatibility with changes within the insurance
industry.
TABLE OF CONTENT
Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi
CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10
CHAPTER TWO
LITERATURE REVIEW – – – – – – -11
CHAPTER THREE
Research methodology – – – – – – -39
Design of study – – – – – – – -40
CHAPTER FOUR
Presentation, analysis and interpretation of data – -48
CHAPTER FIVE
Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69
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