EFFECTIVE COMMUNICATION AS A STRATEGY FOR ENHANCING ORGANIZATIONAL EFFECTIVENESS
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EFFECTIVE COMMUNICATION AS A STRATEGY FOR ENHANCING ORGANIZATIONAL EFFECTIVENESS
Chapter one
INTRODUCTION
Background to the Study
Effective verbal and nonverbal communication skills are valuable in the workplace; some organisations invest a lot of money in training their workers on how to communicate effectively.
Good communication skills extend beyond discussions; staff must be able to communicate effectively in written reports and emails. Understanding the benefits of excellent communication enables organisations to focus on having a workforce that can communicate both internally and with consumers, vendors, and international business partners.
Effective organisational communication is critical in firms with diverse workforces. Good communication skills can help to break down barriers caused by linguistic and cultural differences.
Organisations that offer communication training to domestic and foreign staff benefit from successful workplace communication. Organisations can avoid cultural misunderstandings and miscommunications by training international personnel early in their careers and often. Effective communication increases productivity, reduces errors, and makes operations function more smoothly.
worldwide business: As worldwide business transactions increase, so does the necessity for good communication to fulfil global expectations. Managers and staff must understand how to interact effectively with the company’s international partners.
Managers must comprehend phrases typically used in America that another culture considers workers to succeed at both verbal and nonverbal communication.
Skills have an easier time entering global markets than organisations that do not prepare their personnel. Effective communication, consider expanding your firm beyond its home borders.
Effective teamwork at work enables individuals and managers to establish highly efficient teams. Employees may trust each other and management. Effective communication avoids unnecessary competition among departments and allows staff to work together effectively.
A team that works together achieves high productivity, integrity, and responsibility. Employees understand their jobs and the team, and they know they are valued. Managers can correct employees’ mistakes without creating a hostile work atmosphere.
A manager who speaks honestly with his subordinates can build positive relationships that benefit the organisation as a whole. Employee morale improves as a result of successful communication.
Pay is important to many workers, but it is not their sole worry. Employees enjoy effective communication from management. It creates a healthy working environment. Employees who are content with their work are more likely to accomplish their duties efficiently and positively.
Failure to communicate properly in the workplace causes employee irritation and bewilderment. Managers can, however, mitigate such issues by maintaining open lines of communication.
Statement of the Problem
Employees in every organisation constantly communicate information in the form of messages, ideas, and facts in order to meet the organization’s goals.
However, difficulties in good communication can be attributed to differences in social, racial, or educational backgrounds, as well as age differences, communication breakdown, and poor listening skills.
Other communication barriers, according to Madu (2006), include emotionality, different perception, attitude influence, and status and power disparities. The efficacy of an organisation is influenced by its environment, which includes both internal and external pressures.
Communication is limited by distance between units; departments/units at different locations communicate less frequently than those in close vicinity. Face-to-face communication is harder to establish due to the distance, and collaboration takes longer.
Even in this day and age of email, cell phones, text messages, and web conferencing, critical communication among leaders and between managements/units is not as frequent as it should be.
The organisation should create teamwork to attract investors and secure customers. Sales are dependent on effective communication skills. This study examines how effective communication might serve as a method for exchanging organisational effectiveness in light of these considerations.
Objectives of the Study
To investigate how effective communication can be used as a method for increasing organisational effectiveness.
To investigate the different types of effective communication.
To investigate the issues surrounding effective communication as a technique for increasing organisational effectiveness.
To investigate several strategies for effective communication in improving organisational effectiveness.
Research Questions
How can effective communication improve organisational effectiveness?
What are the many types of effective communication?
What are the challenges of using good communication as a technique to improve organisational effectiveness?
What are the main tactics for successful communication in improving organisational effectiveness?
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