EFFECTS OF LANDLORD AND TENANT RELATIONSHIP ON PROPERTY VALUES
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EFFECTS OF LANDLORD AND TENANT RELATIONSHIP ON PROPERTY VALUES
ABSTRACT
The customer experience in long-term business connections is influenced by how the customer perceives the quality of the customer relationship. The goal of this paper is to comprehend the customer relationship quality construct in business-to-business tenant interactions.
METHODOLOGY / ARRANGEMENT:
The theoretical framework is developed from relationship marketing literature and then applied to five customer organisations in a landlord-tenant relationship in case study settings. The study develops and applies a framework of 13 relationship quality factors to case firms. Findings: The results indicate that some of the indicated relationship quality traits are important in a landlord relationship, while others are less important.
Limitations and implications of the research: The case studies were done in organisations that utilise multi-user office space.
Originality/value: This research applies theoretical knowledge from relationship marketing literature to real estate and incorporates practical knowledge of customer relationship management into the rental sector.
INTRODUCTION TO CHAPTER ONE:
Admassiey, 1995. The goal of this article is to examine the influence of a landlord and tenant ordinance (LTTO) on property values in Evanston, Illinois, where the ordinance has been in effect since 1975.
The empirical data research, which included a trend analysis of heroin price indices for both rental and owner-occupied properties, revealed that L.T.O is unlikely to have a major impact on HOUSING VALUES.
The remedies specified in the landlord and tenant law are unlikely to represent radical departures from current practises such as housing / construction code, and so are unlikely to have a significant impact on housing values.
The University of Illinois’ Office of Real Estate Research provided funding for this study. We appreciate Professor Peter Collwell’s helpful comments, as well as Theresa Cherniak and Michael Duncan’s excellent research support.
Acting in landlord and tenant malters for business owners or occupiers necessitates knowledge of legislation (such as the Landlord and Tenant Act 1954), case law, and a grasp of other commercial property.
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