EVALUATION OF THE IMPACT OF CONFLICT RESOLUTION ON THE PUBLIC ORGANIZATIONAL PERFORMANCE OF SOME SELECTED SECONDARY SCHOOLS IN KARU LOCAL GOVERNMENT AREA OF NASSARAWA STATE
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ABSTRACT
This empirical study investigated the impact of conflict resolution on the functioning of public organizations in a sample of secondary schools in the Karu local government area of Nassarawa state. The goal of this study is to explore the effect of conflict resolution on employee performance and to propose solutions to conflict problems. Public organizations are responsible for providing services to the public while carrying out their jobs in a peaceful setting. This study’s aims were to analyze the impact of dispute resolution on employee performance in secondary schools in the Karu local government area and to determine the extent to which conflict resolution mechanisms influence employee commitment in those schools. The scope of the study is some selected secondary schools in the Karu local government area of Nassarawa state that employ staff; classical philosophy was employed as a theoretical foundation. This study employs a survey design, and its population consists of all twenty secondary schools in the Karu local government area of Nassarawa state. 100 employees were employed as the sample size, and cluster sampling was utilized. The questionnaire is the instrument utilized in this investigation. The data acquired came from original sources. The analysis of the data reveals that conflict resolution influences employee performance in secondary schools in the Karu local government area, and that conflict resolution has multiple positive effects on employee performance in secondary schools in the Karu local government area, such as building corporations, enhancing organizational innovativeness, and resulting in quality decisions. In light of the findings, it was suggested that conflict resolution be pursued and inculcated by public enterprise management. The essence of conflict resolution is to promote employee performance and dedication to work, and conflict resolution contributes to the improvement of any business; therefore, management should strive to maintain peace in the workplace. It is necessary to implement and maintain peace-promoting policies. The conclusion of the study is that employees can only be productive in the absence of conflict.
Conflict, conflict resolution, employee performance, and public organization are key terms.
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FIRST PART
INTRODUCTION
1.1. Context of the Study
Conflict resolution is conceptualized as the means and procedures that facilitate the peaceful conclusion of conflicts and redistribution. It is the process through which two or more parties involved in a disagreement, argument, or debate reach a resolution and reach an agreement.
The importance of evaluating conflict resolution in public organizations cannot be overstated, as it has become a crucial instrument for fostering public organizational development; as a result, conflict resolution is a crucial tool for the success of any organization. Gordon (1997) views conflict as the product of potential interactions that are irreconcilable; this arises when one party perceives that another has obstructed its interests. In any business, conflict can arise between staff members, between management boards, or between management and staff members.
Public employment policy is now preoccupied with the need for a new approach to workplace dispute resolution (Gibbons, 2007). Organizational conflict is viewed as inevitable. It is one of the most widespread problems in any organization, especially Nigerian public organizations. Individual and intergroup conflict is a ubiquitous occurrence. If the management of an organization is familiar with the areas of conflict, it will be able to make the required adjustments and modifications to reduce the likelihood of recurrence.
Public organizations in Nigeria are tasked with a variety of critical responsibilities across the country; yet, conflict can hinder their ability to carry out these responsibilities effectively. Consequently, such organizations should focus on resolving their conflicts in order to attain their aims and objectives.
Due to conflicts, many public organizations in Nigeria have inadequate operations and overall efficacy; secondary schools in the Karu local government region are no exception. The government owns and operates public organizations, which exist to offer services to its residents. To fulfill its role efficiently, it requires well-trained professionals who are not confronted with communication problems, differences in views among others, and, if at all, its minimal state.
1.2 Description of the Research Problem
Insufficient dedication of employees to their work affects their output. In public organizations, employees are accountable for a number of essential economic functions. They offer critical services to the public, including education and health care. To get the required results, they must operate in a tranquil environment.
According to certain thinkers, conflict is unavoidable; therefore, conflict must be resolved. This is the case in the secondary schools of Nassarawa state’s Karu local government region. However, it appears that management has attempted a variety of conflict resolution strategies in their business for some time.
The capacity to gain and maintain a competitive edge in public organizations is contingent on the workplace’s tranquility. In light of this, the researcher considered doing an assessment of the influence of conflict resolution on the performance of public organizations in selected secondary schools in Nassarawa state’s Karu local government region.
1.3. Aims of the research
This study’s objective was to evaluate the impact of conflict resolution on the performance of public organizations in a sample of secondary schools in Karu local government area, Nassarawa state. The particular aims are to:
Examine the effect of dispute resolution on employee performance in secondary schools in the local government district of Karu.
Determine the extent to which dispute resolution mechanisms affect employee dedication in secondary schools within the Karu local government region.
1.4. Research Concerns
The following research questions will serve as the basis for this study:
What effect does dispute resolution have on the performance of employees in secondary schools in the Karu local government area?
How does the dispute resolution system effect the commitment of staff at secondary schools in the Karu local government area?
1.5. Importance of the Research
Given is the importance of conflict resolution to the success or growth of any company, as the presence of conflict is absolutely detrimental to the attainment of organizational objectives. This pertains to public organizations and secondary schools specifically. As employees lack the ability and confidence to do their jobs when forced to operate in a war zone, productivity is negatively impacted. This study is conducted empirically to determine the effect of dispute resolution on the performance of public organizations in a sample of secondary schools in the Karu local government area of Nassarawa state, so as to alleviate these schools’ low productivity.
This study will guide the administration of secondary schools in the Karu local government region on how to operate, prevent conflict, and resolve conflict. This is significant for secondary schools in the Karu local government area. It will teach them the significance of dispute resolution to the performance of public sector employees. By bringing conflict resolution techniques to the workforce, it will also assist management in maximizing employee contribution.
This study will be of the utmost relevance to investors, the government, and scholars since it will provide policy suggestions to the diverse Nigerian stakeholders responsible for implementing appropriate measures in public organizations. It is hoped that the investigation of chosen secondary schools will offer investors and government with a comprehensive understanding of the activities of public organizations. It will contribute to the existing research on the issue by experimentally investigating the function that conflict resolution plays in public organizations of the nation. This research will be useful to;
Academia: Academia members will find the study relevant because it will serve as a basis for future research and a reference tool for academic publications.
Government: this study will reveal to the government activities in the public organizations. The growth of the industry might be ensured by formulating and implementing policies based on these findings.
This study will also be useful for investors, particularly those with a research interest, as it will inform their private investment decisions.
Conflict will be illuminated for the management of public organizations by the conclusion of this study.
1.6. Range of the Research
The purpose of this study is to evaluate the impact of dispute resolution on the performance of public organizations in Nigeria, with a focus on some selected secondary schools in the Karu local government area of Nassarawa state and employing some selected secondary school employees.
1.7. Definition of Terms for Operations
The following terms have been operationally defined.
Conflict is a collision of competing interests. Active disagreement between individuals who hold conflicting views or ideals.
Conflict resolution is a set of conceptualized strategies and procedures for aiding the peaceful termination of conflict and vengeance.
Management entails the administration of an organization, be it a corporation or a government agency. It is the process of administering and supervising an organization’s affairs, regardless of its nature.
Employee performance refers to how people act in the workplace and how successfully they carry out their job responsibilities.
1.8 Structure of the Study
This study consists of five chapters. The first chapter is the introduction, which includes the study’s context, problem statement, research questions, research hypotheses, aims, importance, scope, and constraints, as well as the study’s structure. The second chapter examines the literature review, which includes conceptual literature, theoretical literature, empirical literature, and a theoretical framework. The third chapter describes the research methodology, including research design, population of study, sample size, sampling strategy, method of data collecting, instrument of data analysis, method of data analysis, and instrument validity/reliability. The fourth chapter contains the presentation and analysis of data, as well as a discussion of the findings. The fifth chapter contains a summary, conclusion, and recommendations.
EVALUATION OF THE IMPACT OF CONFLICT RESOLUTION ON THE PUBLIC ORGANIZATIONAL PERFORMANCE OF SOME SELECTED SECONDARY SCHOOLS IN KARU LOCAL GOVERNMENT AREA OF NASSARAWA STATE
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