Project Materials

IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON OFFICE PROFESSIONALS

CHAPTER ONE

INTRODUCTION

Background of the Study

Office work, whether in the private sector or for the government, is evolving rapidly in the modern day. Every level of the office hierarchy, from entry-level to executive office manager, now reflects this transformation. The focus has shifted to the office’s operations and how they can be carried out more effectively and efficiently.

An office manager ensures that the company’s day-to-day operations run smoothly, and an effective manager paves the way for other employees to do the same.

Managers of administrative operations collaborate closely with business owners, partners, or presidents to address the personnel, technological, and structural requirements of their respective companies.

Information technology has largely supplanted more conventional tools for the modern office manager, who is responsible for a wide range of activities such as collecting product prices from suppliers, conducting interviews, processing payroll, and compensating firm members for personal business expenses.

When it comes to computers and telecommunications, Montgomerie (2004) says that information technology is all about using microelectronic based equipment to handle numerical, visual, textual, and audible data.

Since practically every part of office work can be adequately handled, this clearly brings about the benefits of information dissemination through technology means.

Information technology, according to Aronu (2000), is a hybrid of computing and other related technologies whose primary function is the transmission of signals representing information between distant places.

Statement Of The Problem

Nigerian bank office managers are worried that technological advancements may force them out of their employment. Regardless, an organization’s productivity, information flow, manufacturing efficiency, and customer service can all benefit from well-implemented IT. It would appear that office managers are having some trouble adapting to the new information technologies.

Some of the office managers in Nigeria’s banking sector lack familiarity with current technology, such as video conferencing and facsimile transfer (FAX), which has led to fears of job loss.

This has caused anxiety and unpredictability among office managers, who appear to be actively seeking new employment opportunities. While incorporating technology into Nigeria’s financial sectors could boost performance, the expense of equipment and service upkeep makes it seem like it won’t be cheap.

Objectives of the Study

The study’s overarching goal is to ascertain how the office manager’s productivity is impacted by IT. The study’s stated goals are to:-

First, we need to figure out how IT helps the office manager succeed.

2. To identify the reasons why office managers in the banking sector do not adopt IT.

The third objective is to learn what happens when bank office managers don’t use IT well.

4. Determine the best approaches to help banking industry office managers with their IT problems.

1.4 Research Questions

1 How has IT improved the efficiency and effectiveness of banking industry managers?

To what extent do office managers in the banking industry fail to adopt new technologies?

Three, what does the banking sector stand to lose if IT is not implemented?

4. How can information technology concerns be effectively addressed by office managers in the banking industry?

1.5 The significance Of The Study

Organisation: This research will aid in the treatment and improvement of certain information theories that pertain to organisations and office professionals working in human resource management.

Additionally, it is now an essential and fundamental component of any company strategy.As an added bonus, it will assist businesses in bettering their customer relationship design and management processes.

Second, more research in the field is desired, with the expectation that this study’s results will add to what is already known.

3. Office Practitioners: Practitioners, office professionals, chief executives, personnel managers, organisation management, and the general public will find this research effort extremely significant.

A more efficient use of office professionals’ time and other human resources departments’ resources in handling personnel issues can be anticipated as a result of the study’s conclusions and suggestions.

4. Students: For students interested in writing or researching a related issue, this study will serve as a valuable resource. It will also help refocus their attention on their career path, future studies, or practical pursuits.

1.6 The Scope of the Study

The study delves into various facets of IT’s impact on office managers’ performance, including the importance of IT’s contribution, the factors that influence IT adaptation, the consequences of not adapting, and the strategies needed to resolve IT issues in the chosen banks.

1.7 The Definition of Terms

1.7.1 Content Is processed data that can be used for decision-making.

1.7.2 Technology: It is the deliberate use of data for the aim of organising human endeavours, creating and consuming commodities and services, and so on.

Professionalism is defined as a paid job, particularly one that calls for a high level of education and training (1.7.3).

Tools and machinery designed for certain tasks constitute equipment (1.7.4).

1.7.5 Information Technology: Is the desired and practical shape that data undergoes a series of transformations before it can be used for decision making. People utilise a combination of computing and communication technologies to meet an organization’s information needs.

1.7.6 Personnel: All the people who work for or participate in a company, service, or organisation.

1.7.7 An office is a potential hub for paper-based information aggregation, documentation, preservation, and utilisation for present and future business purposes.

1.7.8 An administrator or office manager is someone who is in charge of overseeing and coordinating the operations of a company or its various departments.