IMPROVING CUSTOMER SERVICE IN NIGERIA COMMERCIAL BANKS
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IMPROVING CUSTOMER SERVICE IN NIGERIA COMMERCIAL BANKS
ABSTRACT OF CUSTOMER SERVICE IMPROVEMENT IN NIGERIA COMMERCIAL BANKS
Improve customer service at commercial banks in Nigeria.
CUSTOMER: When a person makes an offer to become a customer, his society, firm, or company is referred to as a customer. Which the bank gratefully accepts.
COMMERCIAL BANK: These are banks that were founded to offer retail-banking services for a profit. Commercial banks function as bankers to anyone who wishes to do so, providing he or she has the financial means to do so.
The primary goal is improving customer service in Nigerian commercial banks. As a result, this research activity, captioned is aimed at determining the relationships that exist between commercial banks and their diverse customers, as well as this relationship must be considered as sufficient for business transactions.
This work or objective of this research article provided a detailed account of the proper duties and responsibilities of commercial banks to their clients, as well as the situations under which a bank can share information about a customer.
It also addresses the steps to be made to improve customer service in areas such as staffing and so on.
Introduction to Chapter One of Improving Customer Service in Nigerian Commercial Banks
financial: an institution created for the aim of profitably providing retail financial services.
Improving customer service in Nigerian banks: Banking in Nigeria has expanded beyond the number of institutions. As a result of competition, banks were forced to be value and service oriented. However, the banking industry’s rapid growth has resulted in several adverse side effects,
one of which is a lack of professionalism in the services provided by banks to their consumers. This is one of the most serious issues confronting Nigeria’s banking sector today.
This is one of the financial crimes, but the loss of professionalism in the service provided by banks to their customers was picked in order to stay within the scope and restrictions of his research work.
The remedy to this problem lies with management regaining the expected professionalism that banks should exhibit while dealing with their customers.
The management can only accomplish this by employing every method possible to ensure that customer sensitivities in Nigeria commercial banksd their aims at identifying the relationship that exists between commercial banks and their various clients. This relationship must be amicable in order to create an environment conducive to business transactions.
This book provides an accurate overview of a commercial bank’s rights, duties, and responsibilities to its customers. It also emphasised the situations under which the bank can disclose information about the consumer.
This piece of work also addressed the measures to be taken to ensure that customer services, such as employees, can be improved.
The next phase is to raise awareness about the problems associated with not having a commercial bank, the causes of these problems, and potential solutions. Banks begin to reap numerous benefits from improving customer satisfaction at all times.
1.1. BACKGROUND OF THE STUDY
Improving customer service at commercial banks in Nigeia. These banks are governed and managed by the central bank. The primary goal of a commercial bank is to improve their customer service, which requires management to provide professionalism in order to produce the best feasible strategy to reach the goal of this purpose.
Their goal is to improve consumer sensitivities in Nigeria using the following procedure.
1. Improving the relationship between bankers and consumers, which are the
(a) Creditor-debtor connection
(b) Organisation
(c) Contractual and legal
(d) The overall relationship.
1.2. STATEMENT OF THE PROBLEM
There are various issues confronting banks, particularly commercial banks, in Nigeria today, and these issues are impeding the growth of commercial banks in the society.
The major problems impeding the growth of commercial services in the banking system in this case are insufficient staffing, the opening of a number of branches in rural and urban areas, and fraudulent activities by staff.
1.3. THE PURPOSE / OBJECTIVE OF THE STUDY
The goal of this can be seen as follows:
i. It will promote or improve customer service in the financial system (commercial banks).
ii. It will operate as the intermediary between the banker and the customer.
It will establish a creditor-department connection.
iv. It will inspire managers to practise professionalism.
1.4. SIGNIFICANCE OF THE STUDY
The importance of this research cannot be overstated; it aims to determine the relationships that exist between commercial banks and their varied consumers. It also provides a detailed description of commercial banks’ rights, duties, and responsibilities to their customers,
as well as the circumstances under which the bank may disclose information about her customers for marketing purposes. Finally, it addresses the steps to be taken to improve customer service in areas such as staffing and so on.
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