JOB DESIGN AND EMPLOYEE JOB SATISFACTION: A CASE STUDY OF NESTLE FOOD COMPANY LIMITED IN LAGOS STATE
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ABSTRACT
This study examined the empirical relationship between job design and employee job satisfaction at Nestle Food Company Limited in Lagos, Nigeria. The goal of this study is to examine the relationship between work design and employee job satisfaction. This study’s aims were to examine the impact of job design on employee work satisfaction at Nestle Food Company Limited in Lagos state and to establish the impact of incorrect job design on employee performance at Nestle Food Company Limited in Lagos state. The scope of the study is Nestle Food Company Limited’s utilization of its personnel in Lagos in 2020; Human Relations Theory was employed as a theoretical framework. This study employs a survey design, and the population of interest comprises of all Nestle Food Company employees in Lagos, Nigeria. 400 employees were selected as the sample size, and cluster sampling was utilized. The questionnaire is the instrument utilized in this investigation. The data acquired came from original sources. The data study revealed that work design had a substantial impact on employee job satisfaction at Nestle Food Company Limited in Lagos state, and that inappropriate job design affected employee performance at Nestle Food Company Limited in Lagos state. As a result of the findings, it was recommended that organizations assure effective work design, as improper job design has a negative impact on employee performance; consequently, management should ensure that people are satisfied with their jobs. The study shows that job design positively influences employee satisfaction in the industrial industry.
Job design, job happiness, and motivation are key terms for Nestle Food Company Nigeria.
FIRST PART
INTRODUCTION
1.1. Background of the Study
Employees are vital to the success of a firm. Organizations have recognized the significance of human resources and have endeavored to recruit, retain, and inspire them in order to achieve their objectives. According to Onah (2014), what differentiates the most successful organizations is their human resource management. Today, organizations place a greater emphasis on employee happiness, retention, work enrichment, and job design in order to maintain employee loyalty (Abid et al, 2013). Job design is an essential component that has a substantial effect on employee performance. According to Ojohwoh (2011), manpower is indispensable in any institution, whether industrial, commercial, or educational.
Manpower is the foundation of all resources and the indispensable means of converting other resources to mankind’s use and benefit, so how well we develop and manage human resources is essential; job design is of utmost importance to any organization, as it focuses on how to keep employees comfortable in their jobs, up-to-date, resourceful, and versatile; this is expected to ensure optimal and continuous performance of their assigned roles in an efficient and effective manner. It is impossible to overstate the significance of human capital to the long-term viability of any firm or enterprise.
The nature and characteristics of a worker’s employment have a significant impact on motivation and job satisfaction. An effective job design encourages employee participation in work-related activities. Work design theories have typically centered on designing or altering the character of employees’ jobs in order to improve their psychological state and, consequently, their performance outcomes.
Job design is the organization of work into the tasks required to execute a particular job. It entails deliberate efforts to organize activities, duties, and responsibilities into a unit of work to accomplish certain goals. It is a fundamental aspect of human resource management. It pertains to the specification of the work’s contents, procedures, and relationships in order to meet technological and organizational needs, as well as the social and personal demands of the job holder on the employees (Rush, 1971). The purpose of work design is to enhance job happiness, employee quality, and reduce employee issues such as complaints.
Employee satisfaction refers to whether or not employees are pleased and able to fulfill their requirements and wants at work. Employee satisfaction is a measurement of workers’ contentment with their jobs, regardless of whether they enjoy their work. Spence (1997). Job satisfaction can be evaluated based on cognitive, emotional, and behavioral factors (Hulin and Judge, 2003). Researchers have observed that job satisfaction surveys vary in the degree to which they measure feelings or thoughts towards the job.
There are numerous aspects that contribute to an organization’s success. In Nigeria, many organizations’ operations and general efficacy have been weak due to job design. Nestle Nigeria PLC is one of the leading food and beverage corporations in Africa; therefore, it is essential that the company has a well-structured job design to ensure employee happiness.
1.2 Description of the Research Problem
The human resources (manpower) are regarded as the most essential to the survival of any company, despite the fact that an appropriate quantity of material and financial resources is required to achieve the intended goals. Every employee in every firm desires to achieve job satisfaction. The difficulty of job design arose from the fact that, in today’s competitive world, firms want to maximize the potential of their employees in order to maintain a competitive edge and stay ahead of the competition. The problems of boredom and job dissatisfaction result in the low productivity of employees.
The capacity to develop and maintain competitive advantage at Nestle Nigeria PLC is contingent upon the availability of a job structure that ensures employee happiness. The relationship between work design and employee satisfaction has attracted the interest of managers and scholars. In this context, the researcher examines job design and employee job satisfaction: a case study of the Nestle Food Company Limited in Lagos state.
1.3. Aims of the research
This study aimed to determine the effect of work design on employee job satisfaction at Nestle Food Company Limited in Lagos, Nigeria. The particular aims are to:
evaluate the effect of work design on employee job satisfaction in the state of Lagos for Nestle Food Company Limited.
Determine the impact poor job design has on employee performance in the state of Lagos for Nestle Food Company Limited.
1.4. Research Concerns
The following research questions will serve as the basis for this study:
What effect does work design have on employee job satisfaction in the state of Lagos for Nestle Food Company Limited?
What impact does inappropriate work design have on the performance of Nestle Food Company Limited employees in Lagos, Nigeria?
1.5. The Hypothesis of Research
The research is based on the following hypotheses:
H0: work design has no impact on employee job satisfaction at Nestle \sFood Company Limited Lagos state.
1.6. Importance of the Research
Given the importance of job design to the success or expansion of any business This is because inappropriate job design is entirely ineffective in achieving corporate objectives. This applies to the manufacturing industry and Nestle Foods in particular. The purpose of this study is to empirically evaluate the effect of job design on employee work satisfaction at Nestle Food Company Limited in Lagos, Nigeria, so as to protect the company from problems originating from inappropriate job design leading to low productivity.
This study will be significant to Nestle Food Company since it will assist guide the company’s management on how to run and treat its employees. It will educate them the significance of job design and how to create an effective job design. It will also aid management in extracting maximum value from personnel.
This study will be of the utmost relevance to investors, the government, and researchers since it will provide policy suggestions to the many Nigerian stakeholders for rapid capacity investment in the manufacturing industry. It is envisaged that the investigation of Nestle Food Company will offer investors and government with a comprehensive understanding of the activities of the industrial sector. The changing nature of the industrial sector will necessitate fresh research on work design and employee job satisfaction (s). It will contribute to the existing literature on the topic by studying empirically the function that job design plays in the nation’s manufacturing sector. This research will be useful to;
Academia: Academia members will find the study relevant because it will serve as a basis for future research and a reference tool for academic publications.
This study will inform the government of developments in the industrial sector. The growth of the industry might be ensured by formulating and implementing policies based on these findings.
This study will also be useful for investors, particularly those with a research interest, as it will inform their private investment decisions.
This study will inform the company’s management about the relationship between work design and employee job satisfaction.
1.7. Range of the Research
This study aims to analyze the effect of job design on employee job satisfaction at Nestle Food Company Limited in Lagos, Nigeria, in 2020, employing senior and junior staff employees. The location of Nestle Nigeria PLC is No. 22/24, Industrial Avenue, Ilupeju, Post Office Box 21164, Ikeja, Lagos state.
1.8. Definition of Terms for Operations
The following terms have been operationally defined.
Employee satisfaction is a measurement of a worker’s contentment with their job, including the contentment of Nestle Food Company employees with their jobs.
Manpower is the sum total of all available workers; the labor force. This indicated the total number of Nestle Food Company pensionable employees.
Job design is the specification of the contents, procedures, and relationships of occupations to meet the technological and organizational needs of the job holder or employee. It includes employment design for Nestle Food Company.
Human resource management is the process through which organizations manage their employees and help them grow in order to achieve their missions and goals. It pertains to how Nestle Foods manages its employees.
1.9. Design of the Research
This study consists of five chapters. The first chapter is the introduction, which includes the study’s context, problem statement, research questions, research hypotheses, aims, importance, scope, and constraints, as well as the study’s structure. The second chapter examines the literature review, which includes conceptual literature, theoretical literature, empirical literature, and a theoretical framework. The third chapter describes the research methodology, including research design, population of study, sample size, sampling strategy, method of data collecting, instrument of data analysis, method of data analysis, and instrument validity/reliability. The fourth chapter contains the presentation and analysis of data, as well as a discussion of the findings. The fifth chapter contains a summary, conclusion, and recommendations.
JOB DESIGN AND EMPLOYEE JOB SATISFACTION: A CASE STUDY OF NESTLE FOOD COMPANY LIMITED IN LAGOS STATE
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