Project Materials

MODERN OFFICE TECHNOLOGIES AND CHALLENGES FACING SECRETARIES IN EDO NORTH SECRETARIES

CHAPTER ONE

INTRODUCTION

1.1. The Background of the Study 

The workplace is only one area where rapid change has been occurring for decades. This is because technology has progressed. To make swift decisions, any office in today’s business world—whether it’s the government, industry, or any other human endeavor—requires facts and correct information.

The secretary and other office workers have certain expectations of the company they work for. Machines and equipment, as well as humans, can provide this assistance.

Secretaries used to type up memos and letters dictated by managers in the past. To cut down on secretarial support and increase staff productivity, several companies have turned to word processing centres, personal computers, and email (Ezoem, 1995; Osuala, 2004).

The traditional functions of secretaries in corporate settings, such as transcribing spoken instructions into text, answering phones, and processing mail, have undergone significant transformations due to technological advancements.

The internet and other forms of modern office technology have greatly improved the efficiency and accessibility of secretarial tasks and information (Edwin, 2008).

Telex, e-mail, fax, and phone messages are now more convenient than ever. The secretary also has access to a variety of office equipment, including printers, photocopiers, duplicators, and dictation machines.

Nowadays, more and more things are becoming easier to do thanks to advancements in computer and information technology. Word processors—which allow users to create and modify documents including memos, letters, and reports—are among the three most widely used kinds of computer software.