Project Materials

OFFICE SKILL COMPETENCES NEEDED BY SECRETARIES FOR EFFECTIVE JOB PERFORMANCE

ABSTRACT

This study set out to identify the most important office skill abilities for secretaries to have in order to do their jobs well. From this, a hypothesis was generated. Forty practicing secretaries were randomly selected from four different workplaces in Enugu to serve as the sample for the study. The data was collected via questionnaires, and the total population for the study was 70. Simple percentages were utilised in the data analysis. Results demonstrate, among other things, that despite the rise in IT demand, all agencies still require secretaries with strong general office administrative skills. To be successful in this role, you need computer literacy, good judgement, strong communication skills, laser-like focus, document retrieval abilities, reliability, accuracy, and the capacity to operate under pressure. Additionally, it was suggested that secretaries seeking employment with environmental protection agencies should be competent in specific areas related to their office duties and should be able to apply what they’ve learnt to maximise productivity on the job.

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study 

Everything in it Thanks to innovative office technology and new forms of communication, record keeping has undergone a sea change as a result of technological progress.

As a living embodiment of change, every man goes through a series of metamorphoses during his life cycle, the culmination of which is entering maturity and becoming a secretarial professional—as well as an indispensable associate of management.

One who is hired to manage routine and specific work for a superior, as well as someone who is entrusted with secrets or confidence by a superior, is known as a secretary.

The following definitions, provided by Orisananya (1991), suggest that a secretary is an experienced and specialised worker in an organisation or department responsible for handling people’s correspondence and other business-related tasks.