THE CAUSES AND EFFECTS OF COMMUNICATION BREAKDOWN IN AN ORGANIZATION
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THE CAUSES AND EFFECTS OF COMMUNICATION BREAKDOWN IN AN ORGANIZATION
Chapter One
1.1: Introduction
Language is primarily used to enable communication, and as language is essentially abstract, speaking it fluently serves both the communication’s goal and its advantages. An individual’s ability to visualise words, objects, and phrases improves as their vocabulary grows.
Gesture communication is problematic because many people give it complex meanings. Business success is largely dependent on effective communication, which helps overcome obstacles including workplace diversity, globalisation, and technological advancements (Boveel et al., 2004).
According to Dortok (2006), it similarly characterises the majority of businesses in terms of their marketing initiatives, positive working relationships among coworkers, and successful customer service resolutions.
The backdrop that motivated this investigation, the challenges that prompted it, and the study’s aim and objectives will all be covered in this chapter as an introduction to later sections of the research. Additional factors include the study’s significance, scope, research questions and hypotheses, study limitations, and technical term definitions.
1.2 Background of the Study
Scholars and researchers generally agree that communication is essential to an organisation. This is due to the fact that exchanging ideas and information, creating plans and proposals, coming to a consensus, carrying out decisions, shipping and completing orders, and performing sales all require communication (Alysa, 2005; Blalock, 2005; Kotler, 2006).
Businesses use communication to try to educate, convince, and remind customers about the goods and brands they sell, either directly or indirectly. Customers’ perceptions about the business are also addressed by this method of communication, in addition to the brands and products (Kotler, 2006).
The Latin term “communis,” which means common, is the root of the English word “communication.” According to Bonner and Chaney (2002), communication is the act of conveying thoughts and emotions.
Sending and receiving messages is another definition of communication. They added that communication is only successful when the recipient understands the message and is inspired to take action or think in a variety of ways (Bovee and Thill, 2005).
Using all available resources effectively and efficiently is the essence of productivity. Organisations can attain productivity by utilising a variety of resources, such as time, people, information, finance, equipment, space, energy, and materials.
Strategic management of communication processes is now essential, in addition to production, finance, and business operations.
As a result, it is assumed that a company’s interactions with its stakeholders constitute its corporate image and that these interactions influence the productivity of the business.
There is more to communication than just words, ideas, or written documents. It is a continuous process that combines action and contemplation.
It takes up more time than any other task and frequently determines whether the organisation as a whole succeeds or fails (Adler and Elmhorst, 2005).
Researchers and practitioners agree that the best way for businesses to change their employees’ behaviour towards embracing and accepting diversity is through education and communication.
They go on to say that a varied workforce may benefit from the strengths, talents, and differences in the workplace if they communicate well.
In addition to increasing productivity, this removes obstacles to communication and helps employees reach their maximum potential (Okoro and Washington, 2012).
In order to effectively manage business resources, a manager must be aware of what customers want. Explaining client requirements to staff members, creating a clear communication plan that outlines the tasks that need to be completed, and defining and putting into practice specific methodologies to be employed in the efficient execution of all activities and tasks are ways to do this (Teng, 2013).
Effective communication, on the other hand, promotes effectiveness, efficiency, and mutual understanding. Within an organisation, communication can occur both from management to employees and from employees to management. Instructions, questions, and the filing of forms for decision-making are often the information that moves from management to employees.
Therefore, the activities that were carried out in Lagos State Military Hospital, where the research was performed, were to investigate the causes and effects of communication breakdown in an organisation.
1.3 Statement of the Problem
It is unfortunate that some people only give lip service to maintaining efficient communication systems, despite the fact that excellent communication plays a significant influence in enhancing organisational success, according to research.
The level of output is undermined by the attitudes of both management and employees. Because the appropriate system is not used by the appropriate person at the appropriate moment, numerous communication systems have been implemented in offices that have little bearing on productivity levels (Chudi, 2013).
1.4 Aim and Objectives of the Study
The study’s goal is to look into the reasons behind and consequences of communication breakdowns in organisations. In order to accomplish this goal, the following particular goals were established:
to understand how crucial and valuable good communication is to an organization’s potential to increase output and revenue.
To ascertain whether communication barriers have an impact on organisational productivity
to determine the organization’s current communication obstacles.
to determine the potential obstacles that cause a breakdown in communication.
to determine and pinpoint the issues causing inefficient communication and offer potential fixes in order to improve an organization’s communication network.
1.5 Research Questions
In order to determine the aforementioned goals, the study developed research questions. The following are the precise research questions for the study:
Does an organisation have any impediments to communication?
Does the efficiency of an organisation suffer when communication barriers are broken down?
How does an organization’s ability to communicate effectively contribute to increased productivity and profitability?
Which potential obstacles could cause a breakdown in communication?
1.6 Research Theory
The following generalised statements have been created to help guide and aid in collecting the results for the experiment to be undertaken in order to pursue the goal of this study. In this study, hypothesis H0 will stand for the null hypothesis, and hypothesis H1 for the alternative hypothesis.
First Hypothesis
H0: Low productivity is unaffected by poor communication choices.
H1: Low productivity is impacted by poor communication choices.
Second Hypothesis
H0: Communication barrier The output of the organisation is unaffected by breakdown.
H2: Communication Barrier The productivity of an organisation is impacted by breakdown.
Third Hypothesis
H0: In an organisation, there is no significant correlation between worker productivity and good communication.
H3: Employee productivity in an organisation is greatly impacted by effective communication.
The Fourth Hypothesis
H0: Poor communication has no influence on employees’ output in a company.
H4: Poor communication affects an organization’s employees’ productivity
1.7 Significance of the Research
It is impossible to overstate the importance and necessity of good communication in an organisation; the military hospital and the researchers will both benefit from this research project.
While it will give the military hospital with its results and recommendations, it is a prerequisite for the researcher to receive a national diploma in business administration and management.
It will be beneficial to recommend a communication method that will provide high worker productivity, which will increase the intention to work on connected issues.
1.8 Study Scope
Using the Military Hospital in Ikeja, Lagos State, as a case study, the research’s focus is on the causes and consequences of communication breakdowns in organisations.
1.9 The Limitations of the Study
Numerous factors hindered the completion of this investigation, including the following:
Time Restraint: Because of the school academic schedule, the researcher had a very small amount of time to complete this project.
Additionally, the project was completed under pressure, which prevented the researcher from implementing some essential elements.
Research material: One significant obstacle to the study’s scope is the availability of research material.
Frequent power outages: In order to provide sustainable power, the researcher had to spend more money on fuel.
Financial Restraint: A lack of funds often makes it more difficult for the researcher to find pertinent literature, resources, or information and to gather data (internet, questionnaire, and interview).
1.10 Information Definition: Information is processed data or the outcome of logical data processing that enables decision-making.
Effect: The ability to bring about or accomplish a consequence.
Udeze (2000) defines communication as the act of influencing another person’s knowledge or communication in order to carry out a coordinated action towards a shared goal.
Productivity is a metric that quantifies how effectively resources are organised and used to achieve a set of goals.
Organisation: The individual or group that constitutes a body with the intention of administering something, according to the Advanced Learner Dictionary.
… CHAPTER TWO
2.0 Literature Review
2.1 Introduction
This chapter’s primary focus is the review of pertinent literature. A literature review discusses the level of knowledge at the time of writing as well as theoretical and methodological contributions to a particular topic.
It gives you details about the current state of the art regarding the topic of your essay. It looks at the corpus of research on the selected topic.
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