QUALITY ASSURANCE, EFFICIENCY STUDIES, AND BEST PRACTICES – HOW THEY IMPACT THE LIBRARY
Abstract
The study looked into the impact of four quality assurance variables (library collections, human resources, library environment, and funding) on information service delivery at a federal university.
libraries in Nigeria’s south-south zone The survey research design was used in the study. The populace
The study’s sample size was 178 people, including 64 professional librarians and 114 para-professionals.
The census sampling technique is used by librarians. A questionnaire developed by researchers–Quality Assurance
Three independent experts validated the Variables and Information Service Delivery Questionnaire (QAVISDQ).
assessors and a Cronbach Alpha reliability coefficient of.82 calculated using the Cronbach Alpha reliability package in
SPSS 20 was used to collect data. The collected data was analyzed using Mean and Standard deviation.
At the.05 level of significance, use the deviation to answer the research question and the dependent t-test to test the hypotheses.
significance. The data analysis findings revealed that the investigated quality assurance variables had
Significant impact on information service delivery in federal university libraries in Nigeria’s south-south region.
Based on the study’s findings, it was concluded that information service delivery in universities
The quality of collections, human resources, and library technology all have an impact on libraries.
the environment, as well as the sufficiency of funding As a result, it is suggested, among other things, that
As part of the quality assurance process, the government should ensure that adequate funds are allocated to academic libraries.
Variables cannot be implemented unless funds are available, and university libraries and
Librarians should take the initiative to improve the quality of their resources and services on a proactive basis.
by obtaining funds through partnerships and collaboration with corporate and philanthropic organizations
People, for example.
Introduction
The university library can be described succinctly as the university’s beating heart, sustaining the University intellectual development community by means of the provision of not Not only are information resources available, but so are facilities. as well as services to students, lecturers, and scholars as well as professionals Aina claims that (2004), the undergraduate library
It is a learning center for students because it provides the materials required for preparing for all possible courses provided by the institution; to students in postgraduate studies, information resources Variables of quality assurance and information service delivery in federal university libraries in Nigeria’s south-south region are provided to facilitate effective learning and research activities, as well as to the faculty, resources for teaching and research
The author went on to say that the mandate of It is said that the university library was achieved when its users are pleased the availability of information resources and services, as a result, the yardstick for measuring users’
The quality of the product determines satisfaction. The library’s resources and services
Ogbuiyi and Okpe state that (2013), Without it, it is impossible to provide a high-quality education. a high-quality library, as a result of which the quality of The university library is crucial a factor in the company’s reputation university.
This is due to the high quality and the effectiveness of a university’s academic program The rankings of universities are influenced in part by the the library’s quality Assurance of quality on On the other hand, a meeting point is required. in comparison to academic standards libraries and what is available;
establishing standards, as well as ensuring that the standards are met established are followed and reviewed at regular intervals; identification of critical elements that must be evaluated; establishing a procedure for evaluating quality parameters; quality criteria; quality standards; regular quality control and periodic a review of established standards (Osinulu and Amusa, 2010).
There are minimum requirements for academic libraries in accordance with the The American Library Association (ALA), Nigerian University Librarians Committee Nigeria’s Nigerian University (CULNU) National Library Association (NLA), Others include the National University Commission (NUC) and others. for high-quality information delivery services and resources The standard
This study took into account assurance factors collections, human resources, and a library funding and the environment The primary goal of is collections. Library services are available. It symbolizes the power of services. Only university libraries can when they implement quality assurance The collections are extensive, comprehensive, and up to date. and useful in bolstering the curricula of the parent institutions, as well as to meet the needs of their customer base
The collections must be consistent. to the standards established by regulating bodies locally and globally (Osinulu and Amusa et al., 2010). An academic’s quality American judges the library’s collection.
The American Library Association (ALA) on usability, thoroughness, diversity, and size, requiring that the library be provide a diverse, authoritative, and up-to-date source of information resources that help it achieve its mission and the requirements of undergraduates, postgraduates, and
Faculty and staff Variables of quality assurance and information service delivery in federal university libraries in Nigeria’s south-south region Furthermore, the human resources that are engaged to deliver information services to the library clienteles is equally an unavoidable quality assurance variable Amusa and Odunewu’s description (2006)
indicated that staff expertise is useful in assessing and anticipating user requirements by means of the selection and acquisition of pertinent sources of information; information delivery to the end users via document delivery services, as well as current awareness services; and provision of reading materials and services collaboration with faculty to create new products services.
Do You Have New or Fresh Topic? Send Us Your Topic
QUALITY ASSURANCE, EFFICIENCY STUDIES, AND BEST PRACTICES – HOW THEY IMPACT THE LIBRARY
INSTRUCTIONS AFTER PAYMENT
- 1.Your Full name
- 2. Your Active Email Address
- 3. Your Phone Number
- 4. Amount Paid
- 5. Project Topic
- 6. Location you made payment from