ROLE OF EFFECTIVE COMMUNICATION IN THE MANAGEMENT AND RESOLUTION OF INDUSTRIAL CRISES
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ROLE OF EFFECTIVE COMMUNICATION IN THE MANAGEMENT AND RESOLUTION OF INDUSTRIAL CRISES
Chapter one
INTRODUCTION
1. Background of the Study
Effective communication in an organisation encourages cooperation and understanding between management and employees. It is regarded as the nerve hub of any organisation; a lack of appropriate communication leads to disagreements inside an organisation.
To communicate effectively, basic skills such as speaking, listening, reading, and writing must be developed, as well as an awareness and understanding of the audience and the environment. Successful communication necessitates not only the transmission of information, but also its full reception and comprehension.
Effective communication in many areas of specialisation is a crucial component of management-employee relationships. The majority of management problems emerge from a lack of communication among employees or between managers and their subordinates, which is the leading source of crises and bad morale at work (Hall 2014).
Communication brings different people together and fosters private experience, which develops social togetherness. Communication can thus be defined as a technique of transmitting knowledge to oneself and others (Daniel 2013).
In its broadest meaning, communication is a sequence of events with a message as the significant link. It is the creation, perception, and comprehension of communications that informs man’s nation about what is significant, right, and related to something else. Communication
on the other hand, is the transfer of ideas from sender to receiver, as well as the transmission or exchange of obstacles (Nwachukuli 2010).
Management is the practice of working with and through others to achieve organisational goals in a dynamic environment. Ntekop (2010) emphasises the need of making the best use of limited resources.
Communication is defined as the process of communicating information, ideas, and opinions between one person and another; this process involves both the sender and the receiver (Roger 2010).
Finally, communication refers to the giving, receiving, or sharing of knowledge, thoughts, sentiments, the content of the mind, heart, and spirit of man and woman through voice, signs, gestures, and postures.
Furthermore, communication is efficient when the intended recipient receives precisely what the sender sent. Again, communication is effective when the receiver accomplishes exactly what the message’s sender intended.
According to the preceding definition, communication is a mutual exchange between the sender and receiver, with messages delivered and understood within a person or between two or more people in order to communicate an effective reaction or feedback.
Statement of the Problem
Under this part, the researcher revealed that the importance of good communication in the management and resolution of industrial crises has been overlooked, resulting in communication breakdown. As a result, organisations struggle to manage crises and industrial conflicts effectively.
Most organisations have had very poor or low success in their business transactions throughout the years since communication has not been one of the primary tools that drives their policies and strategies to effect their day-to-day activities in order to achieve their aims and objectives.
Organisations pay little or no attention to grievances and disagreements, and they do not understand how to use communication effectively to handle problems that arise.
This study will look at how good communication may be used to address industrial crises in organisations and propose viable solutions to the problem.
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