Project Materials

SECRETARY AS THE IMAGE MAKER OF A BUSINESS ORGANIZATION

ABSTRACT

Using Nigeria Breweries Plc Onitsha and our Lady’s Industries Nkpor-Agu in Anambra State as case studies, this research looked at how secretaries shape public perceptions of businesses. The researcher reached this goal by presenting and distributing questionnaires to the secretaries of the aforementioned organisations. Reviewing pertinent and associated literature laid the theoretical groundwork for the investigation. The data was gathered using a combination of surveys and books from the library. Tables were used to display the data collected from the questionnaire, and basic percentages were used for analysis. The following information was derived from the questionnaires given to the secretaries by the researcher: First of all, the secretaries that work for the aforementioned companies typically have a shorthand speed of 100wpm, which qualifies them as first class secretaries. Additionally, the majority of them have a typewriting speed of 50 or 60wpm. Secondly, the secretaries have acknowledged that a more suitable work environment will improve their efficiency and productivity, and they have asked for and received offices that meet these standards. Lastly, the majority of secretaries at the aforementioned organisation shared the view that having the right mix of personal and professional qualities is crucial for a secretary to successfully carry out her duties. It is not an exaggeration to suggest that a company’s efficiency is measured by the secretary’s performance, since the secretary is essentially the public face of the company and a living diary for her boss. Lastly, suggestions were offered.

CHAPTER ONE

INTRODUCTION

1.1 The Background of the Study 

The modern office and management system is based on the secretary-ship. Similar to how the heart manufactures, pumps, and distributes blood to the body’s organs, the secretary-ship acts as a bridge that connects the various arms of an organisation, bringing together what were once separate branches of activity to form a whole.

The practice of manuscript creation and record keeping emerged throughout the industrial revolutions of the fourteenth and sixteenth centuries, providing a possible underlying historical foundation for the secretarial profession.

After realising that these two innovations weren’t going to cut it for a more streamlined launch of company and full-office operations, the next logical step was to perfect the art of typing and printing, which led to the first crop of officers receiving training in related trades.

The widespread and semidry usage of the word “secretary” has prevented many from examining the meaning and function of this crucial profession. The modern definition of a secretary encompasses a wide range of professionals with different approaches to document management and correspondence.

For example, because the outcome is sure to be negative, no sane employer would go to an employment agency or post an ad in the newspaper today simply saying secretary wanted.

This proves that the term “secretary” is still the best way to describe the many different types of paper workers that have long been ignored.

We are now left with the question, given this background. A secretary is someone who… The profession of secretary has nearly lost its original identity due to its broad applicability and tendency to accommodate many different types of correspondence workers, many of whom appear to be similar but in fact differ. Its position has become that of a no-man’s queue over time.

The technical designation “secretary” derives from the professional phrase “secretarial-ship” and refers to someone who works in the secretarial field.

The title “secretary” was not bestowed randomly to appease philological curiosity. It is a technical term that indicates job motivation and job relevance.