STRATEGIES FOR IMPROVING THE FUNCTIONALITIES OF IN-SERVICE TRAINING OF SECRETARIES IN MODERN BUSINESS ORGANIZATION
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Pages: 75-90
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Chapters: 1 to 5
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ABSTRACT
Training staff, both new and old, is crucial for any company, but especially for modern businesses. It is eviolent that learning new skills was typically a prerequisite for new employment. Older workers have it bad when it comes to keeping up with the latest tech developments, but in-service training helps fix all that. Employees who have just been promoted or used are also likely to be highly motivated. However, training can get trickier when dealing with seasoned staff members who need more instruction to reach their full potential. Determining the training requirements of such staff isn’t always a picnic, and even when it is, the people concerned may be resistant to changing their long-standing practices. In most cases, organisations and their employees benefit from in-service training programs since it helps them reach predetermined objectives. Training like this is typically designed to help those currently working in the field do a better job.
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
We need to define when in-service training is all about in order to go on to the next issue, which is a study of ways for increasing the functionality of in-service training of secretaries in a modern business organisation in Enugu state.
I will focus on a handful of the numerous definitions of in-service training in order to identify ways that it may be improved to meet the needs of contemporary secretaries.
In service training is defined by Otto and Sender (1964) as an individual’s ongoing education within the context of their employment. According to Hass (1964), all activities carried out by professional persons while serving with the aim of enhancing their profession are considered in service training.
The goal of in-service training and professional development for personnel within an organisation that fosters an environment of mutual respect, support, and positivity is, according to Dillon Peterson (1981), to improve learning. After reviewing what in service training is and how it is defined, we can go on to discussing ways to make it better.
Improving the training’s functionality necessitates teaching secretaries how to use modern technology, such as computers, fax machines, word processors, etc., to increase their productivity and efficiency, which is the main goal of in-service training for secretaries.
Training for secretaries in contemporary businesses needs to be well-planned and focused on both individual and company objectives if it is to fulfil its potential.
The second school of thought, which agrees that trainees should participate in determining what constitutes in-service training for them, is of greater interest to us because, as Wyn Reilay (1979) said, there are two schools of thought regarding the design and running of their services. Because taking on tasks helps cultivate a sense of purpose.
By allowing secretaries to take time off to study instead of completing on-the-job training, we may greatly enhance the effectiveness of their in-service training by reducing stress and giving them more time to focus on the material.
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