Project Materials

SURVEY OF THE PROBLEMS INHERENT IN THE TRAINING AND DEVELOPMENT OF A SECRETARY IN A DEPRESSED ECONOMY

ABSTRACT

The purpose of this study is to identify the challenges associated with secretarial education and training during economic downturns. The primary objective of this research is to identify managerial issues with secretarial training and development and to conduct a survey of these concerns. In the first chapter, we covered the study’s context. Various writers in the literature review detailed and addressed the issues. The data analysis was presented in percentage form, and the study methods utilised were a questionnaire and an interview. Both the lack of investment in secretaries’ professional growth and the fact that they are ill-equipped with current technology tools were highlighted by the results. The administrations of the higher education institutions were urged to investigate these issues and make the necessary improvements.

CHAPTER ONE

INTRODUCTION

1.1 The Background of the Study 

An organisation or institution cannot function without a secretary. In the absence of secretarial support, no public or private university can survive. An essential practice or role of any higher education institution is that of the secretary.

Both public and private tertiary institutions rely on them heavily. The city of Enugu is home to both public and private universities. Throughout Nigeria’s history, Enugu held a prestigious political and economic standing.

Historically, it served as the capital of what is now Enugu state in Nigeria, as well as the now-defunct east central state and the ancient Anambra state.

If you want to be a secretary, you need to know how to type and use shorthand, and you also need to have some office experience to fill out basic forms and answer the phone, as stated by Austin (1998).

The majority of secretaries have degrees from colleges and universities, with a focus on polytechnics. Secretarial training often makes use of unusual tools and instruments due to the specialised nature of the field.

A graduate of secretarial studies is ill-equipped to confront the difficulties of the job and the automation of the workplace that has resulted from technological advancements because of their lack of experience with this specialised equipment. To avoid being replaced from their position, secretaries must adapt to new technologies, according to Osuala (1999).

It would be beneficial for government tertiary schools to equip their secretaries with current office technology, such as computers, word processors, and other such tools, so that their jobs can be done more efficiently and effectively.

The fact remains, however, that many of the state-run universities and colleges do not have the resources necessary to adequately train and develop secretaries.

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