THE CHANGING ROLES OF THE SECRETARY IN THE ICT ERA PROBLEMS AND PROSPECTS

THE CHANGING ROLES OF THE SECRETARY IN THE ICT ERA PROBLEMS AND PROSPECTS

CHAPTER ONE

INTRODUCTION

1.0 Background of the Study 

Typing, writing, and transcribing shorthand were the original functions of secretaries. These days, though, it goes well beyond that; with the aid of manual technological equipment, it performs tasks like sorting and retrieving information, passing on information, and so on.

Helping an executive out as a secretary requires someone with excellent organisational skills, the capacity to work independently, good judgement, and the ability to make decisions within their authority.

In addition to doing a variety of administrative tasks, the secretary often acts as an organization’s representative when making decisions. The aforementioned issues with ICT have sparked debates on the role of the secretary in this field.

Information communication technology, sometimes abbreviated to “I.C.T.,” was initially used extensively in 1981 to define systems and equipment being implemented in the public and commercial sectors for the purposes of information creation, storage, and distribution.

One defining characteristic of contemporary technology is its capacity to process various forms of data. Interconnecting different kinds of equipment has become popular as a means to better control and unify their activities.

To better understand how computers interpret information, the present definition of “ICT” rests on this foundation. Information and communication technology, or ICT, is the backbone of information systems, commonly known as computers

which help businesses improve their planning, organisation, and bottom line through the use of lightning-fast, pinpoint-accurate, and incredibly versatile devices. Office efficiency, according to experts, is crucial to a company’s health since it influences productivity.

1.1 Statement Of The Problem

Specifically, we want to take a look at the challenges and opportunities that contemporary secretaries encounter in the realm of information communication. Here are the specific goals:

i. To analyse how the secretary’s function has evolved in the data age.

ii) To investigate the challenges and dangers posed by ICT to secretarial work.

iii) To bring attention to the difficulties that a secretary faces as a result of the rise of ICT.

1.3 Research Questions

1. One, in this age of ubiquitous computing, what exactly is a secretary?

2. Consider the secretary’s job function in light of the pros and cons of information and communication technology.

3. How does an information and communication technology secretary face challenges and what are their opportunities in this modern era?

4. How does the secretary in today’s world face challenges from information and communication technology?

5. In what ways has the rise of ICT impacted secretarial work?

1.4 Delimitations of the Study

“The Changing Roles of the Secretary in an ICT Era” is the subject of this work, which focusses solely on First Bank, Oceanic Bank, and Intercontinental Bank Plc.

1.5 The Limitations of the Study

Because of other academic pursuits, a lack of time, sufficient funds, and suitable textbooks all played a role in the completion of this project.

1.6 The significance Of The Study

The significance of the study has risen from the researcher’s realization of the problem facing a secretary in the information communication technology at first bank, oceanic and interconnected bank plc Kaura Namoda branch, Zamfara State the researcher also realized the prospects of a secretary in the information communication technology.

This research work will be valuable assets to government policy makers on privatization and contributing to the successful up-lifting of secretaries in information communication technology.

1.7 HISTORICAL BACKGROUND

1.7.1 First Bank of Nigeria Plc

Sometime in 1891 it become apparent that banking facilities were urgently required in West Africa and especially in Lagos. Elder Dempster and Co. were approached in 1892, the Bank of British West Africa was announced but it was a little more than a department of elder Dempster and Co. housed in its offices and managed by its agents.

To reflect the majority shareholding and the fact that it was the “pioneer” bank in the country, First Bank of Nigeria assumed its present name in 1977 under the umbrella of that first bank of Kaura Namoda was brought into existence in the year 1970 to meet the growing need of the people.

The Kaura chapter was established as a result of growing trade and farm product like groundnut, beans and cotton, so as to safeguard the money of traders from robbers and to encourage low income earners to save as civilization increased, the bank began expanding with different kind of services render to customers as modern banking system.

Prior to the establishment of first bank in Kaura Namoda some of the indigenes who have careless attitude towards banking operation was revived and thus most of them developed some interest in the banking activities.

The bank is currently one of the best in the community and does not intend to rest on past glories and to cope with contemporary and future challenges. Their activities.

– Accepting deposit

– Granting of loan

1.7.2 Oceanic Bank International Plc Kaura Namoda

The bank was formerly known as International Trust Bank. The bank was established here in Kaura Namoda on the 6th of February 2006. presently, there are 20 staff in the bank. It is situated at Sahabi Liman House 1004 flats Kaura Namoda. Oceanic Bank International Plc is one of the branch out of the 134 branches over the country.

Oceanic Bank was incorporated on March 26, 1990 as a private limited liability company with 100% equity ownership by Nigerians citizens and licensed on April 10, 1990 to carry on commercial banking.

Oceanic Bank International Plc is therefore a sixteen years old commercial bank with business offices located in several parts of Nigeria, the bank is one of the largest in Nigeria, her financial year runs from October 1 to September 30 of the subsequent year.

Oceanic banks impressive performance over the years accounts for the quality of its customers port folio which includes corporate organizations, high network individuals, the federal government and some state governments, to enhance response, time relationship management units.

Staff in each sector have profound knowledge of the various industries and are therefore able to respond to customers peculiar needs.

1.7.3 Intercontinental Bank Plc Kaura Namoda

It began operation in Nigeria as a merchant bank in 1989, it has progressed through the Nigeria economy and became a commercial bank in 1999 with the acquisition of other three banks.

Intercontinental became a universal bank in 2000, one of the very version of the bank is to become the number one financial institution in Nigeria and Africa.

In is event to achieve this, expansion is inevitable, hence intercontinental bank Kaura Namoda considering the commercial and academic nature of Kaura Namoda.

It began operation with a total of 25 staffs which comprises of both officer and support staff. The branch has risen from zero (0) customer to about 2,850 customers, which enjoy various products of the branch today these product ranges from

– Saving account

– Intercontinental premium saving account (IPSA)

– Current account

– Salary account

– Happy save for children

1.8 DEFINITION OF KEY TERMS

Secretary – Secretary is some one who has a sound general education and has passed through a prescribed programme of training in the field of secretarial training with appropriate skills.

Information – This is a facts or details about something

Communication Communication is the process of passing information from one person to another

Technology This is the use of mechanical art and applied science to get information and disseminated the information.

Word processor is application package that cvan be used to create, prepare, store and produce or store document such as letters, memo, invitation cards, minutes, formal and informal documents for private or commercial usage.

Prospect Possibility that something which you have farm will happen soon

Problems A thing that is difficult to deal with or to understand.