Project Materials

THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION (A Survey Study of Some Selected Organization in Kaduna Metropolis)

CHAPTER ONE

INTRODUCTION

1.1 The Background of the Study 

In order to accomplish its goals, any organisation must ensure that its working conditions are favourable. The secretary’s motivation comes from both internal and external sources.

Internal factors include things like the secretary’s sense of accomplishment and recognition, the nature of the work itself, opportunities for responsibility and advancement, and the chance for personal growth. External factors, on the other hand, include things like the secretary’s interpersonal relationships with coworkers and subordinates.

Given this context, the researchers aim to conduct this research with the goal of encouraging employers to enhance their working conditions in order to maximise employee performance.

Management is aware that employees have basic needs that must be met in order for them to perform at their best, and workers seek out organisations, firms, companies, and institutions that can meet these demands.

A secretarial service is essential in every professional setting, including but not limited to: advertising, public education, law, medicine, manufacturing, publishing, schools, insurance, banks, and the offices of politicians, authors, and judges.

The secretary’s role as an organization’s backbone is undeniable, and the secretary’s management is responsible for many of the accomplishments of the workforce. The English word “secretary” comes from the Latin word “secretaries,” which means “someone who knows something but keeps it hidden from others.”

So, essentially, a secretary is someone who keeps secrets. A secretary is someone who works in an office, answering phones and mail, typing, maintaining records, and scheduling meetings with clients. If the working conditions are bad, the secretary will not be able to do a good job.

1.2.1 Statement Of The Problem

Because employees are the primary source of an organization’s productivity, this study examines how various work environments affect productivity. When employees aren’t happy with their working conditions, both internally and externally, productivity drops significantly.

Researchers set out to investigate this phenomenon because they have seen firsthand how many companies still fail to see the value of providing their workers with decent working conditions, and how this has a direct impact on their morale and productivity.

1.3 Objectives of the Study 

Finding out how different working conditions affect secretaries’ productivity is one of the overarching goals of this research. The particular goals, nevertheless, are to

Determine how the working conditions impact the productivity of the company.

Find out how the secretary’s productivity rises when working in conducive conditions.

– Find out how many secretaries have decent working conditions.

– Determine how current working conditions impact plans to enhance secretaries’ working conditions.

1.4 RESEARCH QUESTIONS

In an effort to shed light on the issues being investigated, we have formulated the following questions:

– How do working conditions impact the efficiency of the company?

What impact does a pleasant work environment have on the secretary’s efficiency?

– How can companies ensure that their secretaries have a pleasant work environment?

What are some ways to make secretaries’ jobs better?

1.5 significance Of The Study

The groups of people considered in this study will

The optimal working conditions required for improved productivity can be better understood with the help of this study, which is why it is believed to be of relevance to employers of secretaries.

– Secretaries: This research will help working secretaries since it will show them what makes a good work environment, which will motivate them to give their all.

Students majoring in office technology and management will find this article useful as they get ready to do their own study.

We hope that researchers in the future will utilise our findings as a foundation for their own study.

1.6.1 Delimitation and Scope

Based on their size and popularity, four organisations within Kaduna city will be chosen to conduct the study:

Anglophone Nigerian Telecommunications

• The National Board for Technical Education

This is the Kaduna Refinery and Petrochemical Company.

In Kaduna, Nigeria, there is the Federal Radio Corporation.

Although a study of this kind is likely to touch on a wide range of topics related to secretarial work, the following will receive special attention for the sake of this investigation:

It’s a secretary.

– The function of a secretary within a company

– Why a secretary is essential

Working conditions and what they imply

Improving working conditions is an organization’s responsibility.

– Elements that boost the efficiency of a secretary

– How the secretary’s working conditions impact her productivity

1.7 Definition of Terms

Ability to create or be fruitful is what we mean when we talk about productivity.

Sufficient or adequate prerequisites

What must take place in order for something to exist is known as a condition.

Extrinsic factors: those that are not inherent to the job itself

In a disorganised fashion: no prior planning

Inherent: The motivation that comes from being employed

“Perform” means “to accomplish” or “do work.”

A group of people or a system that has been formally established

An executive’s secretary does normal office tasks and correspondence on the executive’s behalf.

Legality, or validity,

Worker: People who are a part of the proletariat

The act of being promoted to a more senior or higher-ranking position

An executive is a member of a company or other commercial organisation who has the authority to make major decisions and implement strategies.

Information: Things that are known for sure and can be used to develop conclusions; facts.