THE IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON THE OPERATION OF AN ORGANIZATION (A CASE STUDY OF UNITED BANK FOR AFRICA PLC)
ABSTRACT: Using United Bank for Africa (UBA) Plc. as a case study, this study investigated the impact of information and communication technology on Nigerian bank operations in terms of speed of banking operations, efficient service delivery, worker performance, and bank profit level. The survey research design was created
used in this research It entailed the use of a self-designed structured questionnaire to collect data from selected individuals.
United Bank for Africa (UBA) Plc employees were selected using a simple random sampling method. This study’s population
comprised all UBA Plc employees, with a sample size of fifty (50) respondents drawn at random from a pool of ten (10)
Osun State branches were purposefully chosen. Simple Regression was used to analyze the data collected.
Statistical analysis was performed using the Statistical Package for Social Sciences (SPSS) software version 20. The outcome revealed
The use of ICT has significantly contributed to the speed of banking operations and the efficient delivery of services.
Employee performance and bank profit level with ( = 0.764, t=8.194, P.01), ( = 0.348, t=2.572, P.05),
( = 0.635, t=4.382; P.01) It was then suggested that the banks expand their operations.
effective training for employees in order to improve their performance In addition, bank management
should invest in high-quality ICT equipment that will boost efficiency and customer retention
INTRODUCTION
Information and communication technology has evolved into a global tool for the banking industry.
international markets ICT use in banks has become a global phenomenon, and every bank must be ICT-enabled.
Compliance is required in order to survive in today’s global competitive environment. The introduction of ICT has altered manual processes.
and traditional business practices are being supplanted by sophisticated technology based on
Computer automation and interconnection are two terms used to describe the automation and interconnection of computers and other electronic devices. For example, ledger books and paper
Invoices, printed materials, and business trips are being phased out in favor of online billing and payments, which are becoming more sophisticated.
product information website and real-time teleconferencing across continents and time zones (Ojokuku and
Sajuyigbe et al., 2012). According to Ovia (2001), the banking industry has entered an era of menu-driven ultra-stability.
Banking applications are specialized software programs that can perform virtually all transactions.
Banking functions that rely heavily on data collection, storage, transfer, and processing Woherem as well as
According to Adeogri (2000), only banks that overhaul their entire payment and delivery systems and
Businesses that use information and communication technology (ICT) in their operations are more likely to survive and thrive in the future.
The millennium has arrived. He advises banks to rethink their service and delivery systems in order to better position themselves.
They must do so within the constraints of the dynamism of information and communication.
technology.
According to Abubakarand Rasmaini (2012), information and communication technology has
become the beating heart of the banking sector, which is the beating heart of any healthy economy The progress in
Technology has had a significant impact on the banking industry’s service delivery standards. In its original form,
Automated Teller Machines (ATMs) and deposit machines, in their most basic form, now allow consumers to carry out financial transactions.
Banking transactions that take place outside of normal business hours. Individuals can check their account balances using online banking.
and make payments without having to visit a bank. This is gradually transforming society into a cashless society.
Consumers are no longer required to pay for all of their purchases in cash (Josiah and Nancy, 2012)
Bank reforms in Nigeria are being pursued in order to help the sector achieve its goals.
as cited in Osabuohien, advancing the economy (CBN, 2006). (2008). It is expected that the impact of these will be significant.
Reforms will be aided by the use of ICT because it will provide a competitive advantage.
improve banking services by increasing transaction accuracy and efficiency
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