Project Materials

THE REASON FOR EFFICIENT DEVELOPMENT AND TRAINING OF STORES PERSONNEL IN AN INDUSTRY

ABSTRACT

It has been observed that the problem is not the number of store personnel employed in the organisation or the sophistication of the store equipment available, but rather the management of both human resources and the option of utilising these equipment for the corporation’s efficient and effective satisfaction. The researcher did this study to investigate the trial and development of store personnel, as well as prospects’ problems. This innovation provides an appraisal of all goods in stock, as well as the stock. This procedure allows for the constant adjustment of the quality, quantity, and value of stock maintained in order to eliminate material waste due to deterioration and conform to circumstances at all times. The goal of this study was to identify and assess the factors that contribute to the effective development and training of store workers in our business in Enugu State. This work is divided into five chapters to ensure clarity and cohesion. The first chapter focusses on the introduction component. Giving a general overview of the topic. The grounds for efficient growth and training of store workers in an industry include such sub-headings as explanation of problem. Scope of study, etc. Chapter two includes a review of existing literature relating to staff training in stores, as well as an examination of the method employed in doing the research in general.

Chapter one

INTRODUCTION

1.1 Background of the Study

Given the challenging and dynamic nature of today’s marketing competitiveness in the business world, most corporations or organisations have resolved to effectively expand their human resources departments in order to harness the finest calibre of export in a specific field of study.

Most sectors require the training and development of professionals because ready-made solutions are difficult to obtain. The potential of new employees in the organisation may exist, but it must often be developed and enhanced.

The nature of the store function is evolving, necessitating the development of a new set of abilities among purchasing professionals. Staff training and development are critical for optimal job performance.

shop management, on the other hand, extends beyond the scope of operation and serves as an integral part of the total purchasing shop operations. The primary goal of store management is to provide a service to all other departments within the organisation while also increasing efficiency in order to provide the required service as economically as possible.

Efficient training and development of store people adds significantly to the success of most organisations; so, the requirement for trained staff cannot be overstated; hence, the stores are an area for the company because inefficiency in its management could force a company or corporation to fail.

It is consequently critical and crucial for the public and private sectors to understand the necessity for effective training and development of store personnel.

The researcher has spent time determining why both the private and public sectors of the economy require a store department, as well as what causes neglect and inefficiency.

In any case, this work will not be viewed as a “Encyclopaedia of Store Organisation Training and Development,” but rather as an attempt to provide a brief insight to readers, managers, students, professional men and women in purchasing and supply about what training and development of store personnel entails.

Training and development should be organised in a way that promotes peace. Understanding and sound internal relationships are essential for achieving the company’s intended goals.

The researcher will also look into how the learner might best acquire these skills and knowledge. “Training” is the process by which an organisation imports the skills and information required for a certain profession.

Training and development are closely tied to personnel selection and other personnel functions, which complement one another in the pursuit of a successful and contented workforce.

To meet the challenges of satisfying human and industrial needs through the production of goods and services, management intensified recruitment and training programs. On-the-job training for new employees was encouraged, and engineering staff were sent to oversee staff training.

The Emenite industry Enugu attended seminars and workshops organised by Etex group enterprises in Europe and Eternit Limited in Sapele, Nigeria. The establishment of a training department was the pinnacle of this focus on high-level workforce development.

Then there’s the historical background of Emenite Industry Enugu. It was formally owned by TONAS ALBASTOE of England in 1961, but due to marketing threats to its competitiveness, it was sold to Etex World in 1988, and its name was changed to EMENITE LTD because it was located in the Emene residence’s industrial layout of Enugu state, now in Enugu central local government area.

This was made possible by the efforts of late Etienne vander and the rest of eternic France. They manufacture air conditioning pipes, Emcei flat sheets, pressure pipes, standard corrugated sheets, garden furniture, and Etex plastics.

The corporation has commercial offices in Sapele, Lagos, and Enugu. They have a straight-line organisational structure in which the purchasing department is responsible for all industrial purchasing and focusses only on centralised buying.

However, the purchasing department collaborates with other departments to make decisions that ensure the correct specification of goods and quality assurance. Based on their corporate budgeting, all of their material bills are in line with the prosecution’s planning schedule.

To focus the research on the subject of store management, they have technical stores, raw material stores, and completed goods stores.

And each store employee is trained based on the nature and breadth of his responsibilities in the business. This helps to bring the work into a pattern. The functions are as follows:

– Quality control activities.

– Holding, controlling, and issuing stock.

– Control the storehouse and material handling functions.

– Clerical administration of retail operations.

– Training store personnel.

– Ensure that all materials received and issued for production are appropriately accounted for.

1.2 Statement of the Problem

The issue of training and development for retail personnel has been identified as massive. A thorough examination of the current staffing of Emenite Industry Enugu’s shops department reveals that a significant amount of money is squandered each year owing to a lack of experienced store personnel.

The company has yet to be convinced of the need for a stores management function. As a result, they delegate their responsibilities to unprepared or unskilled staff who are incapable of dealing with the current complexity of modern business, causing the organisation to fail. My investigation discovered various irregularities in light of this. In summary, they face the following issues.

– Lack of motivation to pursue courses and training such as those organised by the Nigeria Institute of Purchasing and Supply Management (NIPSM).

– Investigate strategies to improve employee performance by supporting staff growth.

– A lack of funds to purchase materials for training programs.

– Investigate the chances for their progress and promotion.

– Material is not kept under the supervision of professionally certified staff.

These issues prompted the researcher to conduct this study in order to establish what can be done to fix or enhance the situation while also encouraging the training and development of store employees.

1.3 OBJECTIVE OF STUDY

The extent and seriousness of the research conducted on the application of these techniques in that field has resulted in significant advancements in the operations of the stores department over time.

As a result, professionals on the fundamental procedures and practices of store management evolved, which are being improved and revised in line with current advances in the field of society and technology to ensure more efficient performance.

This study endeavour thus has the goal of emphasising the ignored but crucial benefits of sensible store management, and the contribution it can play in the revitalisation of our ailing national economy. Specifically, the research has the following objectives:

– Determine the level of interference (if any) by senior management in the operation of the store.

– To establish the degree of its requirement in the organisation whether the shop falls short of the grade of work given and whether the store’s staff’s education/professional qualification is the actual cause.

– Determine the efficiency and efficacy of Emenite’s store management function.

1.4 RESEARCH QUESTION.

1. How will you learn about the role of store workers in the organisation?

2. What are the various procedures involved in training store people in the organisation?

3. Is there any interaction between the store function and other departments in the organisation?

1.5 Hypothesis.

Ho: Stores staff play no key positions in the organisation.

Hi: Store staff have an important part in the organisation.

Ho: There is no set system for training shop workers in an organisation.

Hi: There is a specified protocol for training shop workers in an organisation.

Ho: There are no constraints to the functioning of shop management in the organisation.

Hi: There are difficulties that prevent the organization’s retail management from operating properly.

Ho: There is no relationship between the shops function and any other department inside the organisation.

Hi: There is a relationship between the shops function and other departments within the organisation.

1.6 Significance of the Study

Undoubtedly, the goal of every cautious manager is to apply and regulate the organization’s funds profitably, which begins with hiring suitable staff who can meet and absorb all of the organization’s advancement needs.

The researcher believes that the information gathered from this study will improve the need for efficient training and development of unskilled store personnel, and that his problems will be avoided or significantly reduced, thereby creating an avenue for efficiency.

1.7 SCOPE OF THE STUDY

This work is an attempt to investigate the nature, origin, and subsequent growth of training and development of store personnel in our organisational settings.

With the goal of crystallising the progress and achievement, the failure, the difficulties, the possibilities, and the limitations of efficient store function training in both private and public sector activities, thereby lowering total inventory costs and improving services in user departments.

The above goal cannot be achieved if store personnel’s training and development are neglected, and only quacks are employed in professional roles.

Simply because the man in charge wants to achieve his own goals, hiring the right people and providing a good training and development programme will help to avoid misrepresentation of the profession.

1.8 Definition of Terms

PURCHASING: It refers to the activities aimed at acquiring materials, goods, and services required for production and human consumption in the appropriate quality, at a reasonable cost, and on time.

NEED:A physiological or psychological demand for a person’s well-being.

TRAINING: Training is the process of moulding a person to improve his fitness for a specific activity. It is the education of technical skills to non-managerial employees.

QUALITY PERFORMANCE: The ability of employees to meet specified standards and work in accordance with the company’s core values.

ORGANISATION: The action of organising an administrative system in order to achieve a defined goal.

PROCEDURE: A series of steps or patterns used to complete a certain task.

EFFICIENT: Capable and able to accomplish duties without deviation.

PROGRAMME: This is a state plan, tractice and strategy been adopted as a comprehensive way to execute each organization actives sequentially.

INVENTORY: All of the material, parts, supplies, expensive tool and in process or finished products recorded on the looks by an organization and kept in its store rooms or warehouse.

OBSOLETE: When an item is no longer usable by an organization due to change in specification, standard quality, technological change and age.

CENTRALIZED PURCHASING: This is the system of collective responsibility and concentration of authority for buying purpose.