APPLICATIONS OF TOTAL QUALITY MANAGEMENT IN 7-UP BOTTLING COMPANY
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APPLICATIONS OF TOTAL QUALITY MANAGEMENT IN 7-UP BOTTLING COMPANY
Chapter one
1.1 Background for the Study
Total quality management is described as a comprehensive commitment to quality in all aspects of the company’s operations. Total quality management is a management method for organisations with the goal of achieving quality via the full engagement of all members for long-term success, customer happiness, and benefits to the organisation and the public.
According to Shankar (2012). Total quality management (TQM) is a key method to quality improvement that entails an organization’s long-term commitment to continuous quality improvement throughout the company, with active engagement from all organisational members, in order to meet and exceed customer expectations.
According to Weihrich and Koontz (2005), overall quality management is the ongoing endeavour to discover and meet the needs of customers. This is due to the fact that the demands, preferences, and wants of customers change over time as the external business environment changes.
TQM promotes a culture of continual improvement in learning and adapting to changing consumer expectations. According to Jones (2011), total quality management is a management method that focuses on enhancing the quality of an organization’s products and services and thereby directs all efforts towards that goal.
NG Journal of Social Development (2016). The project is to investigate Total Quality Management and its applications in 7-UP Bottling Company Aba.
Statement of the Problem
The implementation of TQM brings some benefits to the organisation, including
Improving the organization’s effectiveness to enhance production quality and client happiness; Maintains high efficiency by enhancing the quality of inputs and outputs without increasing capital volume. Improves quality chains, prices, and organisational efficiency.
Total quality management is a management method for organisations with the goal of achieving quality via the full engagement of all members for long-term success, customer happiness, and benefits to the organisation and the public.
According to Shankar (2012). Total quality management (TQM) is a key method to quality improvement that entails an organization’s long-term commitment to continuous quality improvement throughout the company, with active engagement from all organisational members, in order to meet and exceed customer expectations.
According to Weihrich and Koontz (2005), overall quality management is the ongoing endeavour to discover and meet the needs of customers. This is due to the fact that the demands, preferences, and wants of customers change over time as the external business environment changes.
However, there are several issues with TQM application, such as market rivalry. Some rivals equate quality with high expense, leading to lower quality. Poor management practice, in the form of a general lack of higher expectations, has an impact on TQM implementation;
Poor organisational structure, which leads to duplication of roles, impedes TQM implementation.Inadequate resources for total quality management; Some organisations do not have enough resources to execute TQM, while others lack customer focus, indicating that their strategy plans are not customer-driven.
Lack of adequate measurement of quality improvement; TQM includes personnel and process monitoring, as well as the formulation of targets that anticipate and satisfy the customer’s expectations. Poor Planning; Many organisations’ failure to generate strategic strategies impedes the implementation of TQM. 9.
Other issues impeding the successful implementation of TQM include a lack of management commitment, workforce resistance, and a lack of proper training/human resource development.
Thus, the problem confronting the research is to investigate Total Quality Management and its Applications in 7-UP Bottling Company Aba.
1.2 Objectives of the Study
Determine the nature and significance of TQM.
To identify Total Quality Management and its applications in 7-UP Bottling Company Aba.
1.4 Research Questions.
What is Total Quality Management?
What is the impact of implementing Total Quality Management?
1.5 Significance of the Study
The study will serve as a key source of information for management of organisations.
1.6 Research Hypothesis
Ho The implementation of Total Quality Management in 7-UP Bottling Company Aba is ineffective.
Hi The implementation of Total Quality Management at 7-UP Bottling Company Aba is effective.
1.7 Scope of Study
The research focuses on the assessment of Total Quality Management and its applications in 7-UP Bottling Company Aba.
1.8 Limitations of the Study
The investigation was limited by logistical and geographical constraints.
1.9 Definition of Terms.
TQM DEFINED.
Total quality management is described as a comprehensive commitment to quality in all aspects of the company’s operations. Total quality management is a management method for organisations with the goal of achieving quality via the full engagement of all members for long-term success, customer happiness, and benefits to the organisation and the public.
According to Shankar (2012). Total quality management (TQM) is a key method to quality improvement that entails an organization’s long-term commitment to continuous quality improvement throughout the company, with active engagement from all organisational members, in order to meet and exceed customer expectations.
According to Weihrich and Koontz (2005), overall quality management is the ongoing endeavour to discover and meet the needs of customers.
This is due to the fact that the demands, preferences, and wants of customers change over time as the external business environment changes. TQM promotes a culture of continual improvement in learning and adapting to changing consumer expectations.
Effectiveness is determined by comparing what a process or installation can and does produce;
Efficiency is defined as the quantity of resources required to get a specific outcome.
Productivity is assessed by the production obtained (effectiveness) against the invested effort in order to accomplish the result (efficiency); in other words, if we can produce more with less effort, productivity improves.
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